Job Title: Senior Sales Manager with English language Job Description At **Concentrix** we offer revenue generation services under the **B2B Sales Services** business with a global footprint, accelerating **B2B digital sales and customer success transformation** for the world’s best brands. With end-to-end capabilities across **Strategy + Talent + Technology** , we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes **growth, success, and opportunity** for our employees, clients, and partners. **Join us!** + Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction and growth + Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date + Act as an enabler to remove both internal and external roadblocks and help team to resolve complex challenges in support of sales opportunities + Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members + Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories + Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction + Work with external facing client as a point of escalation for the client and respond in a timely manner to any issues + Maintain a high level of communication with external stakeholders to ensure strategic client relationship is fostered and developed + Effective client management, having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client + Work closely with client contact on reporting and forecasting + Serve in a consultative role to support key stakeholders, both internal and external + Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs) + Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team + Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) + Ensure high level of professionalism during all interactions with team and client + Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met + Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience + Lead team to effectively influence buying/renewal process to achieve greater client satisfaction + The working hours for this role are M/F from 09:00am till 18:00pm (hybrid) **Your profile:** + Fluent level of **English** – both written and spoken + Minimum 4 years of work experience in a sales leadership role + Consistent track record of success with a passion for exceptional customer experience and driving team results + Must be well-versed in High Performance Selling methodologies + Results-driven, analytically proficient, strategically minded with an operational outlook + Advanced people management, leadership, and coaching skills + Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment + Advanced listening and problem-solving skills + Advanced verbal and written communication skills, both internally and externally + Ability to maximize revenue through best practices, with proven success + Highly organized with the ability to handle multiple priorities + Strong knowledge of Microsoft Office programs + Demonstrated ability to prioritize and multi-task in a time-sensitive environment + Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences + Execute high level of independent judgement and critical thinking **What we offer:** + Mentoring, training, and career development programs + Happiness programs and internal social events + Additional medical plan: health and dental care (fully covered by the employer) + Voluntary Sport Card (Multisport) + Monthly food allowance + Birthday Time Off + Volunteer Time Off Please send us your CV in **English** .   Only short-listed applicants will be contacted. All applications will be treated as strictly confidential.   Help us **G.R.O.W.** Join us! Location: BGR Sofia - Advance Business Center Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**