**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: + Career development with an international company where you can grow the career you dream of. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life. **ROLE:** Enable and drive sales force effectiveness and efficiency through providing best-in class sales Sales force automation (SFA) and real-time data analytics solutions, including: + LeverageSFAsolutions to automatebusiness operationsto drive productivity and effectiveness through enhancing existing systems or building and deploying new innovativeSFAsolutions + Act asSFAdata andSFAbusiness process custodian + Maintain, update and manage master and transaction data inSFAsystems + Design and set up help-desk solutions to supporting sales force and otherstakeholdersand ensure system anddata securityto enable their most effective use ofSFAsolutions + ContinueSFAsystem enhancements and modifications to meet current and future business requirements viaSFAprojects + LeverageSFAsystems to provide real-time reports inSFAsystems as necessary + ManageSFAoperation and enhancement budget + Manage and developSFAteam **ACCOUNTABILITIES:** **1. Enhancement of Existing** **SFA** **Systems and Deployment of New** **SFA** **Solutions** + Collect and analyze stakeholder feedback and latest industry trends and best practices to develop insights and identify business needs in terms of issues and opportunities + Collaborate withstakeholders(sales force, marketing,SFE,SFA, MIS, IT,vendorsetc.) to propose innovative solutions to enhanceSFEbusiness processes and propose innovativeSFAsolutions to meet current and future business requirements + Drive execution ofSFAinitiatives and solutions via specificSFAprojects as aligned withstakeholders, including business mapping, working with outsourcedvendorsfor system customization and development, internal tests, UAT, pilot and rolling out + Continue research and developments to stay abreast of technological innovations and trends to ensureSFAsystem readiness for future requirements **2.** **SFA** **Data and Process Administration and Management** + Develop and enforce necessarySFAmaster data and transactiondata managementprocesses and procedures to ensuredata integrity, accuracy and up-to-date + Design, roll out and enforce necessarySFAoperation processes and procedures to ensure effective and efficient use ofSFAsystems and operation hygiene **3.** **Customer and Sales Force/CMM Master Data Governance** + Act as a custodian for all master data and transaction databases inSFAsystems to ensuredata integrity, accuracy and up-to-date state + Collaborate withSFE, MIS, IT, sales force and otherstakeholdersto ensure their compliance of alldata managementprocesses during daily execution + Identify business needs fromstakeholdersin order to customizeSFAdatabases to meet changing business requirements **4.** **Operation, Help-Desk Support,** **Enablement** **and System Security/** **Data Privacy** + Develop in-depth understanding of user business requirements in order to design and build a proper help desk operation model to provide effective support to all users on a timely basis + Provide training and guidance to sales force and otherstakeholdersto enable them to useSFAsystems effectively as well as to fully maximizeSFAfunctionalities. + Collaborate with IT to ensure system security anddata privacyare applied through robustauthenticationand authorization processes supported by proper system configurations **5. Leverage** **SFA** **Systems to Provide Real-Time Reports** + Design and develop reports (dashboards, scorecards, trackers) in coordination withSFEby leveragingSFAsystems to provide real-time visibility (on tablets) of field execution + Coordinate with BI, MIS,SFEand IT to develop integrated BI dashboards inPower BIby leveraging data fromSFAsystems **6. Manage** **SFA** **Budget** + Prepare and propose annualSFAbudget for operation and enhancements + TrackSFAbudget spending to ensure budget forecast accuracy **7.** **SFA** **Team Management** **and Development** + Manage daily operation ofSFAteam + DefineSFAroles and responsibilities and structure + Build and develop professionalSFAteam as well as retain and attract talents + ManageSFAteam performance by setting SMART goals, coaching, feedback, motivating and inspiring team members **REQUIREMENTS** + University degree + At least 7-year relevant experience inmanagerial/supervisory role in nutrition/pharma/FMCG/consulting industry + 5-year experience inSFAsystem management (pharma/nutrition/FMCG /consulting) + In-depth knowledge ofSFAsystems + Business process mappingandblueprints, system tests, UAT, roll-out + Ability to manage outsourced softwarevendorsto customizeSFAsystems + Logical thinking + Planning, organizing and alignment andchange management + Presentation, communication and facilitation skills + Analytical, problem solving & decision-making skills + Project management + Stakeholder managementand influencing skills An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com