As a Senior Sales Engineer at Ping Identity, you'll blend your passion for identity management with a strong commitment to customer success. You'll work closely with our dynamic sales team, participating in customer meetings, delivering compelling demonstrations, and leading proof-of-concept initiatives. Your role is essential in showcasing the business and technical advantages of our solutions, driving personal, team, and customer achievements through insightful and innovative solutions that address both technical and business requirements. This position reports to the Senior Manager of Sales Engineering.
Responsibilities
Deliver pre-sales activities, including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses.
Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams.
Establish enduring relationships with customers and become their trusted advisor.
Collaborate with the sales team to deliver revenue, with an emphasis during the Qualification, Discovery, and Technical Proof phases of the sales cycle.
Coordinate pre-sales efforts with a post-sales service delivery team throughout the sales cycle.
Meet with customers, both through videoconferencing and in-person, to deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value to customers, partners, and at industry events.
Provide insightful feedback on product enhancements and customer needs to product owners.
Mentor, both formally and informally, junior team members.
Develop subject matter expert level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization.
Able to travel 15% to 40% as needed.
Minimum Qualifications
Bachelor's degree in computer science or equivalent field, or 5+ years' experience with enterprise-level software systems in a customer-facing role, such as pre-sales, consulting, support, or training.
Proficiency in English.
Deep knowledge of standard identity protocols: SAML, WS-Fed, OAuth, OIDC, and SCIM, as well as experience with REST interfaces.
Deep knowledge of technologies that underlie identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC.
Experience with one or more modern programming languages and web technologies: JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java.
Expertise in developing and delivering effective technical presentations, workshops, customized demonstrations, and proof of concepts.
Strong communication and customer service skills.
Adept at linking technical capabilities to customer needs.
Ability to work with a high level of self-direction and/or collaboratively with team and customers.
Knowledge of a subset of the following IAM concepts: Authentication / Authorization / Federation / Single Sign-On / User Lifecycle Management / Provisioning / Governance / Workflow.
Familiarity with infrastructure, networking technologies, and cloud services providers.
Preferred Qualifications
Installation and/or configuration of one or more IAM technologies from Ping Identity, Okta, Auth0, Sailpoint, CA, Oracle, or similar.
Experience with several types of web application servers and operating systems: Windows, Mac, RedHat, Ubuntu, Apache, Nginx, Tomcat.
Experience with DevOps processes and platforms such as GitHub, Terraform, Kubernetes, Helm, as well as deployment in major cloud environments (AWS, Microsoft Azure, Google Cloud Platform).
Successful delivery of a SaaS-based IAM solution.
Experience in Ping multi-tenant SaaS solutions: PingOne SSO, PingID, PingOne MFA, PingOne Verify, PingOne Protect, PingOne Authorize, and DaVinci.
Eagerness to learn; expertise in specific business areas or industry verticals is a bonus.