About the Role:
As a Senior Sales Business Retention Representative, you will be instrumental in driving the long-term success of our customer base. With your solid understanding of our products and the market, you will proactively address customer needs and leverage retention strategies to maximize customer satisfaction and loyalty.

Responsibilities:
• Build and foster strong, lasting relationships with key customers.
• Provide in-depth product and service support, addressing complex inquiries.
• Lead the development of tailored customer retention programs.
• Proactively re-engage lapsed customers through innovative strategies.
• Monitor and manage customer satisfaction metrics.
• Identify upsell and cross-sell opportunities within existing accounts.
• Create comprehensive reports and insights on customer retention efforts.
• Collaborate with sales and marketing teams to develop retention campaigns.
• Provide strategic feedback to product development based on customer input.
• Mentor junior team members and share best practices.

Skills:
• Strong Communication: High skills in maintaining customer relationships.
• Customer Service Expertise: Enhanced abilities to support and resolve customer issues.
• Advanced Data Analysis: Proficiency in analyzing and interpreting customer data.
• Strategic Problem Solver: Strong skills in resolving complex customer issues.
• Retention Strategy Development: Capability in creating and executing detailed retention plans.
• Leadership: Ability to mentor and guide junior team members.
• Market Knowledge: Solid understanding of industry and market trends.
• Advanced CRM Skills: High proficiency in using customer relationship management tools.
 

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.