**Hybrid role out of the Kennesaw, GA office.** As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success. Responsibilities: + Address and resolve a wide array of customer retention issues. + Develop and maintain detailed customer records. + Create and implement detailed customer retention strategies. + Conduct in-depth follow-ups to ensure customer satisfaction. + Provide comprehensive product and service information. + Lead the resolution of escalated issues from junior associates. + Spearhead retention-focused sales initiatives. + Work closely with internal teams for advanced problem-solving. + Analyze and report customer feedback to inform strategy. + Participate in specialized training programs. Skills & Experience: + 2+ years of sales experience + Customer Relationship Management: Advanced skills in maintaining and enhancing client relations. + Communication: Strong verbal and written communication abilities. + CRM Software: Advanced proficiency in CRM software and tools, preferably Salesforce. + Problem Solving: Resolve complex client issues rapidly. + Time Management: Handle multiple complex tasks efficiently. + Active Listening: Deep understanding of client needs and concerns. + Team Collaboration: Lead and collaborate with cross-functional teams. + Data Analysis: Skills in analyzing detailed customer feedback and trends. _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.