Hybrid role out of the Kennesaw, GA office.

As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success.

Responsibilities:

Address and resolve a wide array of customer retention issues.Develop and maintain detailed customer records.Create and implement detailed customer retention strategies.Conduct in-depth follow-ups to ensure customer satisfaction.Provide comprehensive product and service information.Lead the resolution of escalated issues from junior associates.Spearhead retention-focused sales initiatives.Work closely with internal teams for advanced problem-solving.Analyze and report customer feedback to inform strategy.Participate in specialized training programs.

Skills & Experience:

2+ years of sales experienceCustomer Relationship Management: Advanced skills in maintaining and enhancing client relations.Communication: Strong verbal and written communication abilities.CRM Software: Advanced proficiency in CRM software and tools, preferably Salesforce.Problem Solving: Resolve complex client issues rapidly.Time Management: Handle multiple complex tasks efficiently.Active Listening: Deep understanding of client needs and concerns.Team Collaboration: Lead and collaborate with cross-functional teams.Data Analysis: Skills in analyzing detailed customer feedback and trends.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.