We are looking for a talented Senior Risk Manager to support rapidly growing and evolving Amazon Haul businesses. The Senior Risk Manager is responsible for ensuring CN sellers who operate their business at Amazon Haul to meet all product quality and relevant product safety & compliance regulatory at destination country stores.
As a Senior Risk Manager, you will collaborate with Amazon’s stakeholder teams including CN Global selling, Haul Fulfillment Center Operations, WW destination product safety and compliance team, Legal, and Technology teams. You will actively seek cooperation from not only internal functions but also external parties to assess risks of high-risk products, supporting Haul business expansion. The role must ensure all products in Amazon Haul meet Amazon's compliance and quality policies. The role is responsible for understanding Amazon policies and guidelines as well as the legal requirements that applies to the product Amazon offers for sale.


Key job responsibilities
・Work with WW & International TSE team to build solutions for Haul sellers to meet destination country store regulatory requirements for all Amazon Haul store.
・Lead efforts to review and update validation processes for all newly onboarded products that are highly regulated.
・Drive solutions of Product Safety and Quality issues raised by customer complaints/customer review comments, internal follow-up actions.
・Design, implement, and maintain Product Safety and Quality processes that interface with Fulfillment Operation teams and carriers and use classification and restriction databases.
・Help optimize Fulfillment Center processes to enhance competitive advantages and customer experience. Leverage resources available and work effectively across functions Amazon business grows.


About the team
The Trustworthy Shopping Experience Asia Global Selling (TSE AGS) team strives to ensure the long-term success of AGS Sellers on Amazon by facilitating global business scaling. Our mission includes safeguarding customer satisfaction by verifying the authenticity and quality of products on the platform. We prioritize upstream product compliance and safety, informing sellers about relevant laws and regulations during onboarding. Additionally, we work to enhance customer experience by addressing safety, quality, and order defects. Collaborating with business and partner teams, we develop CN-first solutions applicable globally. We also engage with regulators, law enforcement, and consumer forums to communicate Amazon's commitment to a superior experience for both sellers and customers.