As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will own a book of larger, more complex accounts and is proficient in all aspects of the inside sales process will a focus on proactive selling techniques to add business or expand current book of accounts.  You will also collaborate with outside sales to ensure goals are being met. **Responsibilities:** + Meets and exceeds performance measurements based on volume budgets, profitability, penetration, efficiency objectives.  + Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling + Close communication with our distribution center & logistic partners regarding shipment planning, creation of customs documents etc. + Establish active communication and engagement with sales representatives to ensure that orders are processed promptly + Order Entry in SAP, Open Order Management including resolving stock availability, pricing etc. issues + Subsequent handling of the actual returns, replacement & FOC Orders. + Generation of daily/monthly sales report + Develops strong business relationships in growing existing accounts, prospects for opportunities within account base. + Owns, qualifies, and develops opportunities passed from marketing, outside sales, national accounts. + Keeps abreast of new products and acquires and shares competitive knowledge. + Reports industry trends, competitive pricing and customer feedback to management. + May function as the lead for other ISRs with respect to processes, systems, customers, etc. **Qualifications:** + Bachelor’s degree preferred + Requires in-depth knowledge and experience in Sales and Sales Administration (4-5 years) + Ability to take action in solving problems while exhibiting judgment and realistic understanding of issues + Ability to solve difficult and sometimes moderately complex problems; takes a new perspective using existing solutions and identifies key barriers/core problems and applies problem-solving skills to resolve + Ability to manage time wisely and adjust priorities as needed + Experience with MS office suite, especially excel + Experience with SAP ERP and/or a similar ERP system is highly preferred \#LM-P1