As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will own a book of larger, more complex accounts and is proficient in all aspects of the inside sales process will a focus on proactive selling techniques to add business or expand current book of accounts.  You will also collaborate with outside sales to ensure goals are being met. **Responsibilities:** + Provide excellent customer service at the counter and over the phone for walk-in and will-call clients. + Support inside sales team with paperwork, order processing, and day-to-day operations. + Maintain a positive, reliable, and team-first attitude - “all hands on deck” mindset is appreciated. + Demonstrate strong multitasking skills, balancing counter sales, phone support, and backend tasks. + Show initiative and a willingness to grow within the company—seeking long-term commitment. + Assist customers with selecting and purchasing electrical products such as pipes, wires, receptacles, and more. + Thrive in a fast-paced branch environment with a focus on hands-on support and flexibility. + Meets and exceeds performance measurements based on volume budgets, profitability, penetration, efficiency objectives.  + Markets products and offers value-added services. + Develops strong business relationships in growing existing accounts, prospects for opportunities within account base. + Owns, qualifies, and develops opportunities passed from marketing, outside sales, national accounts. + Keeps abreast of new products and acquires and shares competitive knowledge. + Reports industry trends, competitive pricing and customer feedback to management. + May function as the lead for other ISRs with respect to processes, systems, customers, etc. **Qualifications:** + High school diploma or equivalent required; Bachelor’s degree preferred + Requires in-depth knowledge and experience in Sales and Sales Administration (4-5 years) + Strong computer skills, including Microsoft Office + Demonstrated high level of sustained competency as a professional contributor + Ability to perform multiple tasks simultaneously + Ability to work in team environment and mentor/coach team members + Strong written and verbal communications skills + Ability to prospect and market concepts to existing and potential new accounts + Ability to take action in solving problems while exhibiting judgment and realistic understanding of issues + Ability to solve difficult and sometimes moderately complex problems; takes a new perspective using existing solutions and identifies key barriers/core problems and applies problem-solving skills to resolve complex situations + Works independently with minimal supervision + Preferred sales experience in electrical or distribution environment + Ability to travel 0% - 25% + Bilingual in English and Spanish preferred \#LI-SG