At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** At Omnicare, compassion is at the center of everything we do. As you support Omnicare (OCR), a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure you are able to provide top tier service and resolution for our patient accounts. As a Private Pay Researcher you will be responsible for monitoring and researching billable insurance on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. The Private Pay Researcher position is responsible for resolving any resident billing questions or concerns. **Key Responsibilities** + Conduct inbound and outbound calls to reconcile account issues and outstanding account balances. + Serve as a primary point of contact for long-term care residents, responsible parties, and facilities. + Research and verify billing, insurance, and coding details for patient accounts. + Update and maintain account documentation within designated work queues. + Review account status and take appropriate action to ensure accuracy and progress. + Handle inbound calls to assist with billing inquiries and account resolution. + Ensure compliance with federal and state regulations, as well as company policies. + Process payments and perform post-payment follow-up. + Support corporate initiatives and participate in campaign strategies led by leadership. **Required Qualifications** + 2+ years of experience in customer service, preferably in high-volume environments. + Experience Proficiency in Microsoft Office Suite (Outlook, Word, Excel). + Ability to navigate and work across multiple systems and software platforms. + Strong written and verbal communication skills. **Preferred Qualifications** + Previous experience in healthcare billing or long-term care settings. + Familiarity with insurance verification and account reconciliation processes. + Demonstrated ability to manage sensitive information with discretion. **Education** + Verifiable High School Diploma or GED (Required) **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 08/15/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.