Senior Client Relationship Manager

CSC, Amsterdam

1-year contract before permanent hiring

Full Time, 40h/week

Hybrid, 3 days/week on-site

The function profile of a Relationship Manager comprises the following: 

Key Responsibilities: 

● Build positive and long term relationships with our clients. 

● Understand customer needs and ensuring that all client deliverables are met. 

● Lead and mentor the client team comprising of Fund Assistants and Fund Accountants in a harmonious, collaborative and service focused working environment. 

● Liaise with other relationship managers and the Managing Director to ensure best practices and regulatory standards. 

● Promotes a culture of cooperation and connection within the local team, as well as globally with other CSC businesses. 

● Forward upselling and cross-selling opportunities to the sales team. 

Qualifications/Experience required: 

● At least 7-10 years experience in the industry.

● Experience with managing key client relationships, developing teams and planning resources to achieve goals. 

● Understanding of the fund services business in the Netherlands.

● Has knowledge of and experience with relevant laws and regulations with which CSC is working or is wiling to acquire such knowledge. 

● Has knowledge of and experience with administrative procedures and processes in the and financial business. 

● Excellent in time management and priority setting. 

● Analytical, with an eye for detail, and curious, with a drive to investigate and find answers to the right questions. 

● A passion for servicing clients to consistently high standards. 

● Proactive, motivated and dynamic personality. 

● A positive attitude with a ‘can-do’ mentality. 

● Educated to degree level (financial, economic & accounting education credentials a plus). 

● Fluent in Dutch

● Very good written and verbal skills to convey information in English, both internally and externally to clients.