Job Description:

Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales.

With over 20 years’ experience in workers compensation claims management, a unique opportunity exists to join a new DXC team. DXC are currently partnering with a reputable Government Health Organsiation, setting up their Wokers' Compensation Department and would love you to join the team as a Senior Recovery Officer.  

The Senior Recovery Officer is a key role in managing the recovery of workers' compensation claims, ensuring the organization recovers funds from third parties, subrogation claims, and other avenues. This senior-level position requires expertise in workers' compensation laws, subrogation processes, and financial recovery strategies. The role involves leading recovery efforts, coordinating with legal, medical, and claims teams, and managing complex and high-value recovery cases to optimize the company’s financial outcomes.

Key elements to this role include

Provide assistance with triage of all Third Party Service Provider invoices and determine in accordance with prescribed criteriaMonitor reconciliation of all imaged files with hard copies to ensure all relevant documents are dispatched daily and statistics maintainedUndertake quality audits of both onshore and offshore payments processedProvide outcomes of quality audits to Team Leader and Process Operations ManagerDaily & Weekly reporting to Team Leader and Process Operations Manager in respect to volume and productivityRetrieve batched invoices to resolve queries raised and review for paymentRetrieve batched invoices for quality review and audit purposesMonitor daily batching to ensure process is maintained as per procedureIdentify opportunities for process improvementsParticipate in Kaizen Events

To be successful

Advanced knowledge of workers' compensation laws and recovery processes.Expertise in subrogation and third-party recovery strategies.Strong negotiation, communication, and problem-solving skills.Ability to manage and oversee complex cases and multiple priorities simultaneously.Strong organizational and documentation skills.Proficient in using workers' compensation and claims management software.Strong leadership abilities, with experience mentoring and training team members.

Flexible working arrangements

Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.

Employee benefits

DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.

Some of these benefits include

Extensive resources to support your onboarding and continued development, including DXC UniversityDXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognitionMore time to do the things you love with flexible leave options, including purchased leaveTime to give to the community with charitable and emergency services volunteer daysAn Employee Assistance Program to support you and your familyNovated leasing discounted health insurance, paid parental leave and many other discounts.

We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice. 

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the \"Apply Now\" button to submit your resume.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.