Position Summary

The Senior Receptionist plays a key role in maintaining a professional image of the company by delivering prompt, courteous, and efficient service to visitors, employees, and callers. This role also includes light administrative duties and oversight of switchboard operations in a high-volume, professional environment.

Key Responsibilities Greet visitors, issue visitor badges, and notify employees of their arrival. Activate temporary access badges for employees as needed. Answer and route global calls, including confidential inquiries, using the company-wide switchboard. Prioritize and escalate customer service issues appropriately. Maintain and update company phone and speed dial lists. Train and guide backup reception staff on policies and procedures. Notify employees of inbound deliveries or redirect to the Mail Room. Provide light administrative support (e.g., issuing access cards, scheduling rooms, compiling materials). Proactively seek additional tasks during downtime. Follow up on loaned access cards and coordinate with Security if not returned. Maintain a clean and organized reception area. Build professional relationships with internal teams and visitors. Perform other duties as assigned by the Site Manager. Qualifications High school diploma required. 8+ years of experience as a receptionist in a busy switchboard environment preferred. Experience in a corporate or headquarters setting preferred. Typing speed of at least 40 WPM. Flexibility to work shifts between 7:00 AM and 5:00 PM. Skills & Abilities Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Proficient in PC use and basic clerical tasks. Ability to manage high call volumes efficiently. Strong organizational and judgment skills. Working Conditions Office environment with standard lighting, ventilation, and noise levels. Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs). Requires moderate dexterity and regular use of office tools and equipment. Must interpret and apply complex information and instructions.