Senior Receptionist & Switchboard, MS Onsite

POSITION PROFILE
Provides exceptional service to the business by greeting/assisting all visitors and answering and
transferring incoming calls from all over the United States.

JOB DUTIES AND RESPONSIBILITIES
Responsibilities

Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen, and forward incoming phone calls. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures). Provide basic and accurate information in-person and via phone/email. Receive, sort, and distribute daily mail/deliveries. Maintain office security by following safety procedures and controlling access via the reception desk (e.g., monitor logbook, issue visitor badges). Update calendars and schedule meetings. Arrange travel and accommodations, and prepare vouchers. Keep updated records of office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Requirements and Skills

Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g., fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude. High school diploma or equivalent; further training in office management is beneficial. Previous experience in a front office handling receptionist responsibilities preferred but not required.

QUALIFICATIONS (Education, Experience and Certifications)
Typically Required:
• Requires high school diploma or equivalent and 2+ years of prior switchboard experience.

KNOWLEDGE, SKILLS AND ABILITIES
• MS Office Suite experience, specifically Word and Excel.
• Excellent customer service skills and detail oriented.
• Ability to handle multiple tasks simultaneously.
• Demonstrated organizational and communications skills

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
• Typically, an office environment with adequate lighting and ventilation, and a normal range of
temperature and noise level
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and 
instruction – prepare, provide and convey diversified information
• Some physical effort required. Work is mostly sedentary but does require walking, standing, 
bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and 
small parts, etc.). 
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand 
coordination.

The above statements are intended to describe the general nature and level of work being performed by people 
assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working 
conditions associated with a job