Lead activities associated with providing world class product quality that meets or exceeds customer expectations. KEY RESPONSIBILITIES: + Lead the Warranty management process + Handle warranty issue with customers. Reduce warranty cost, supervise warranty techs. + Assist supervisor for Negotiation with customers on warranty agreements. + Establish reasonable warranty control procedures + Provide and manage a framework for the warranty returns, customer concerns and the company problem solving/root cause analysis system + Analyze and evaluate customer warranty data for trends and impact. + Regularly monitor customer portal for warranty and incidents + Support or lead as needed on Customer and Internal 8-D Corrective and Preventative Actions. + Support quality management system + Administer and support BW Customer and Supplier PPAP processes. + Support BW change management process. Participate on teams and assist with action as required. + Lead and participate in Advance Product Quality Planning development for new product launches and existing production lines. + Oversee product analysis process through destructive and non-destructive methods. + Lead and support year over year improvement on COPQ. + Develop and administer reliability analysis to support predictive quality planning and product validation testing methods and results. + Execute and manage process qualification through quality measures. + Provide technical leadership, training, and lessons learned through effective teamwork and communications to manufacturing, suppliers, customers, peers, and management team. Lead and participate in issue resolution as needed. + To foster of culture of safety by: use of required PPE; following safety rules and procedures and training others; compliance with plant code of conduct. + Attendance at safety and health training sessions. + Housekeeping practice + Perform other activities as directed. WHAT WE’RE LOOKING FOR: EDUCATION and/or EXPERIENCE: + Bachelor’s degree in an engineering or related technical field from a four-year college or university. + 7 - 9 years minimum Engineering experience + Must be available to travel 5-10 days/month with minimal notification. KEY JOB SKILLS/EXPERIENCE: + Thorough understanding of manufacturing processes. + Print tolerance methods including Geometric Dimensioning and Tolerances (GD&T). + Inspection and gaging techniques. + Thorough understanding of AIAG manuals for Statistical Process Control (SPC), Production Part Approval Process (PPAP), Measurement Systems Analysis (MSA), Advance Product Quality Planning (APQP). + Strong problem-solving and prevention methods (8D, FMEA, 5why) skills. + Strong understanding of product reliability analysis and methodology. + Familiarity with statistical and quality analysis software (Minitab). + Communication (verbal and written) skills for both internal and external customers. + Strong presentation skills. + Strong organization skills. + Project management skills. + Knowledge of the automotive industry and customers. For a listing of Dixon openings: BorgWarner Openings (https://www.borgwarner.com/careers/job-search?indexCatalogue=default&wordsMode=0&3Location=Arden%20-%20North%20Carolina%20-%20USA,Asheville%20-%20North%20Carolina%20-%20USA) Pay & Benefits Annual Salary Range: $ 78,800 - $124,850 Benefit info: U.S. Benefits - BorgWarner (https://www.borgwarner.com/global-benefits/usa) Some of the benefits highlights below for all fulltime employees: + Day 1 Medical Coverage with potential of no monthly premium + Onsite Health Clinic for employees and dependents (age 6 and over) at no cost + Dental, Vision, Life, AD&D, and Disability Coverage + Tuition Reimbursement Program after 18 months + Retirement Savings Plan (401k) with a matching program + Company paid holidays and vacation starting Day 1 Salary Range: $90,800 - $124,850 Internal Use Only: Salary Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. 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