**Senior Quality Manager** **Build a career with confidence** Carrier Global Corporation, a global leader in smart climate and energy solutions, is committed to creating solutions that matter to people and our planet for generations to come. From the beginning, we've pioneered new technologies and entirely new industries. Today, we continue to lead because we have a diverse, world-class workforce that puts the customer at the center of everything we do. **About the role** This role will lead quality assurance initiatives across RLCS plants, with a strong focus on capturing the Voice of the Customer (VOC) to drive improvements. The Assurance Quality Manager will support plants in the implementation of product and process changes, and lead quality-focused projects that enhance performance, compliance, and customer satisfaction. **Key responsibilities** Collaborate with cross-functional teams (engineering, operations, sourcing, service) to analyze Voice of the Customer (VOC) insights and ensure robust quality planning, preventive actions, and continuous improvement initiatives. Ensure the effective application of APQP (Carrier Passport methodology) to support the introduction of new products, processes, and cost reduction initiatives, while proactively safeguarding product quality, customer satisfaction, and regulatory compliance. Coordinate and lead quality-driven projects, including product launches, engineering changes, and supplier transitions. **Requirements & Qualifications** Education: Bachelor’s degree in engineering (Industrial, Mechanical, Electrical, or related field). Master’s degree is a plus. Experience: Minimum 5 years of experience in Quality Assurance or Quality Systems roles, preferably in a manufacturing environment. Proven experience applying APQP methodology in product and process introductions. Experience leading cross-functional quality initiatives and managing quality-related projects. Technical Skills: Proficient in Core Tools: FMEA, MSA, SPC, Control Plan, PPAP. Strong analytical and problem-solving skills (8D, A3, DMAIC). Soft Skills: Strong leadership and communication skills to influence across functions and levels. Customer-focused mindset with a proactive approach to risk mitigation. Ability to manage multiple priorities and work in a dynamic, cross-cultural environment. Other Requirements: Advanced English (spoken and written). Willingness to travel as needed. **Benefits** We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary. Have peace of mind with our health insurance. Make yourself a priority with flexible scheduling, parental leave, and our vacation purchase plan. Boost your career with professional development opportunities. Achieve your personal goals with our Employee Assistance Program. **Our Commitment to You** Our greatest assets are the experience, creativity, and passion of our employees. We strive to provide a great workplace that attracts, develops, and retains top talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel like you belong, with diversity and inclusion as a driver of growth and innovation. We develop and implement best-in-class programs and practices, offering enriching career opportunities, listening to employee feedback, and always challenging ourselves to improve. That's Carrier. Join us and make a difference. **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice