Description At Amazon we're working to be the most customer-centric company on earth. Within the Pickup and Returns Points team, we do this by creating delivery experiences that delight customers, growing our worldwide network of Amazon Lockers, Apartment Lockers and Counters, providing pickup options, and by creating new delivery initiatives that solve the changing needs of our Customers. We measure our impact in transportation savings, revenue, and downstream customer acquisition / engagement /purchasing with Amazon. Do you enjoy identifying driver and customer barriers and working cross-functionally to drive programmatic process improvements that improve a business' ability to scale? Are you comfortable having one foot in the tactical world and one in the strategic world to find quick wins and long term solutions to issues? Are you good at diving deep to create structure around ambiguous problems? If so, this could be the role for you. We are looking for a Senior Quality Manager with a proven ability to think big and lead long term strategic initiatives to innovate our global operation. This position is a multi-faceted role requiring the ability to balance strategy and execution. This role requires working with globally distributed teams primarily focusing on JP to resolve some of the biggest quality defects the organization faces. In this role, you will heavily focus on APAC (Japan and Australia) concessions reduction, and drive initiatives to reduce Delivery and capacity failures and acting as a liaison between product , tech and business team in APAC ( AU & JP), working in close collaboration with APAC AMZL , support teams, and operators, piloting new defect reduction initiatives launches and processes across APAC PARP, leading the way in developing the future of our pick up services. To be successful in this role you will need to have proven development skills, analytical, able to translate business problems into scalable and tangible process improvements and an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, proven program leader, communicator and problem solver. You will work with cross-functional teams on complex problems and deal with ambiguity. *Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp *Related information [Department] https://www.amazon.co.jp/b?node=5637343051 [Location] https://www.amazon.co.jp/b?node=5589794051 [Job Category] https://www.amazon.co.jp/b?node=5609904051 *Please check the website below for measures to eliminate unwanted second-hand smoking in each facility: https://www.amazon.jobs/en/landing\_pages/passivesmoking (Japanese only) Basic Qualifications - Bachelor's degree or equivalent - 6+ years of sales operations or equivalent experience - Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations - Experience presenting to senior leadership - Excellent verbal and written communication skills in English and Japanese Preferred Qualifications - Experience using Salesforce (or other CRM tool) or BI tools - Demonstrated experience and proficiency of managing quality and operational processes - Able to quickly distill down complex operating models and identify where the value and opportunity is - Ability to operate at both a strategic and operational level Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.