+ Lead customer-satisfaction initiatives and quality-survey programs across IMG regions + Partner with the global team to shape the competitive-data-source strategy for IMG + Build and maintain sales databases for 3rd party suppliers who administer the survey + Diagnose and resolve survey related issues—including, but not limited to, binning-model, data-feed, and translation problems + Manage relationships with third-party suppliers conducting the survey and competitive studies. + Represent IMG in global and regional forums on customer-satisfaction initiatives, as needed. (Please see details above.) \#LI-PC + Bachelor degree in BBA, Marketing, Engineering, Industrial, Manufacturing or similar. MBA is Plus + Minimum 5 years auto industry and related customer satisfaction experience. + Working in an environment with cross-functional team (CX, PD, VO, VOME, MP&L, STA, FCSD etc.) on a regional and global basis interfacing effectively with all levels of the organization + Good Data analysis & Problem solving and analytical skills + Ability to be detail oriented and highly organized. + Strategic and logical thinking, Self starter, communication skill, Business mindset, positive and find a way attitude, team player. Culture/Diversity appreciation. Flexible working nature. + Strong Written/Oral English essential. + Proven Global Perspective, Cultural awareness & sensitivity, Ability to manage conflicting demands, Ability to learn and adapt. + Skill on develop and maintain Quality Applications/Software, Automate solutions is a plus. **Requisition ID** : 51317