Join PPG Aerospace as a Senior Quality Engineer! You will evaluate results and trends of product performance to customer standards. Resolve customer issues by leading a technical team to determine containment, root cause and corrective actions. This is an onsite role in our Sylmar, CA. facility. You will report to the Quality Engineering Manager.
Key Responsibilities
Work with MSS customers to understand the customer’s complaints and provide regular status.
Guide team to achieve quality goals, customer complaint cycle time targets and deliver high quality 8D reports.
Drive high quality into product design, manufacturing and sustaining using best practices such as Lessons Learned, Risk Assessment, DOE, DFT, DFM, etc...
Represent quality and customer requirements in change management and Quality Failure Analysis review meetings.
Lead as a member of cross-functional and cross-site teams using problem solving methodologies to address issues.
Support customer audits to evaluate the effectiveness of the quality management system.
Verify implementation of actions derived from customer audits, often interfacing with key managers with the ability to interact directly with external customers.
Follows progress of Customer Quality Notifications from creation to closure.
Determine gaps in process activities or product design leading to poor product performance.
Create quality reports to measure internal and external customer satisfaction performance.
Develop dashboard metrics/KPIs to measure customer quality performance.
Support Design Owners, Subject Matter Experts, and Process Improvement experts in driving process improvements to meet customer requirements.
Create processes using LEAN/Six Sigma principals.
Collect data to help identify root-cause of problems and plan solutions.
Creates corrective action reports and presentations
Qualifications
US Person
Bachelor’s degree in a related discipline, or equivalent experience/combined education
8+ years of excellence. A combination of education and experience and experience will be considered
Ample experience with root cause and corrective action (RCCA)
Experience with AS9100 based Quality Management Systems
Experience managing customer complaint processes
Experience applying quality processes and tools such as Statistical Process Control (SPC), Design of Experiments, Failure Mode and Effect Analysis (FMEA), Measuring System Analysis and Control Plans implementation.
Data mining experience is helpful
Experience with DCMA, FAA, working with Government contractors a plus
#LI-Onsite
Salary Range $125,000-$135,000 plus annual bonus
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
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\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
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\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.
\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.