About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why Work at Reputation?

Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 

Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

Responsibilities:

Contribute to system test methodologies, test plans, and highly effective test automation by creating and executing automated system tests that replicate real-world scenarios.

Create and set up test scenarios and test data as needed.

Write code to simulate tests and build various testing tools by working alongside other engineers and championing code quality principles. Deliverables include code builds and documented test results.

Participate in tool analysis, create proof-of-concept models, and make recommendations to support the tool selection process.

Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, effectively communicating design, requirements, feature sets, functionality, and system/application limitations.

Proactively collaborate with product managers from inception through functional validation to launch, continuously identifying potential quality issues or bugs, and providing triaging and root cause analysis support to engineers.

Provide cross-training and education to testing personnel as needed.

Assist in the collection of test metrics, analyze trends, and recommend appropriate corrective actions.

Identify and report software defects appropriately and follow the defined defect lifecycle.

Adhere to standard development processes and procedures.

Collaborate with various teams to promote QA processes, practices, and standardization.

Provide training, guidance, and feedback to testing team members.

Qualifications: 

4–7 years of experience in Quality Assurance with a strong emphasis on Automation Testing, along with Manual Testing and handling customer tickets.

Bachelor's Degree (BTech / BE / MS / MTech) in CS/IT/ECE/EE/Data Science/AI/ML or any related technical field.

Strong experience in UI Automation and API Automation.

Experience in JavaScript/TypeScript for test automation development.

Hands-on with at least one automation framework like WebDriverIO, Cypress, Playwright, or Selenium.

Knowledge of BDD frameworks such as Cucumber or equivalent.

Proficient in one or more programming languages, preferably Java or Python.

Experience with Mocha, Chai, Jest, or SuperTest is preferred.

Strong API testing experience using tools like Postman, RestAssured, or SuperTest.

Good understanding of microservices architecture and testing strategies for distributed systems.

Familiarity with cloud platforms (GCP/AWS/Azure), preferably GCP.

Experience with NoSQL DBs (preferably MongoDB) or SQL DBs.

Good understanding of Functional Testing, Integration Testing, System Testing, and User Acceptance Testing.

Ability to write detailed Test Plans and Test Cases covering all edge conditions (+ve, -ve, boundary, corner).

Strong troubleshooting and root cause analysis capabilities.

Strong sense of ownership for assigned modules/projects and ability to drive QA efforts independently.

When you join Reputation, you can expect:

Flexible working arrangements.

Career growth with paid training tuition opportunities.  

Active Employee Resource Groups (ERGs) to engage with. 

An equitable work environment. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)

Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

OPD: of 7500 per annum per employee

Leaves

10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)

12 Casual/Sick leaves (Pro-rata calculated)

2 Earned Leaves per Month (Pro-rata calculated)

4 Employee Recharge days (aka company holiday/office closed) 

Maternity & Paternity (6 months)

Bereavement Leave (10 Days)

Car Lease:
Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.