Job Description Insight Global is hiring for a Senior Provisioning Specialist to support our telecommunications partners by ordering and provisioning Access Service Requests (ASRs). The core of this role will include supporting ASR order types such as ethernet, transport, EVCs for various speeds and activity types of new, rehomes, disconnects, etc. and you will work directly with the customers and clients to ensure satisfaction and that expectations are being met. Responsibilities include: - In depth understanding of Access Service Requests (ASR) with proven experience. This can include ASR order types such as ethernet, transport, EVCs for various speeds and activity types of new, rehomes, disconnects, etc. - Facilitate daily calls with vendor and customer teams - Read and interpret ASRs to establish the current telecommunications environment and translate/transition to the requested service. - Communicate with internal resources to obtain any necessary information to complete internal orders for the provision of services and follow up to ensure response. - Track multiple types of orders simultaneously. - Must have the ability to investigate, report, and resolve service issues. - Assist with special projects as assigned by management. - Assist in the training and education of other departments or individuals in the company as needed. - Responsible for delivering a service which provides excellent customer experience - Participating in Quality Assurance program by auditing vendor cases, providing insightful QA coaching and providing valuable feedback during QA calibration calls. - Interface with customers with updates on order status and resolve questions or issues - Proactively advise customers of delays or changes - Coordinate the escalation of orders - Monitor work queues and order assignment The compensation range for this position varies based on years of experience but can be anywhere between $55,000 and $70,000 per year. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 5+ years of ASR ordering/provisioning experience - Significant attention to detail and excellent project management skills as you will be required to balance multiple tasks and critical dates simultaneously. - The ability to exceed the customers expectations, have excellent customer service skills and maintain professionalism. - Excellent communication skills (written and verbal), organizational skills and time management skills required. - A Sense of Urgency and the ability to discern and be concerned with sensitive customer issues. - Proven experience in a Customer Service / Service Delivery / Provisioning role - Associates degree or higher preferred - Strong analytical and problem-solving skills - Proficient in Microsoft office, including Excel, word, & outlook null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.