About the role What you need to know: · To handle Line of Business (LoB) portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. · Managing Complex and Major Loss claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate. · Ensuring effective vendor and litigation management on complex and major loss claims within a personal allocation. · Broader internal / external stakeholder communication where required, as (LoB) technical claims expert. · Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes · Represent AIG (LoB) claims expertise on external technical panels and / or industry forums. · Contribute to maintenance of best practice procedures for (LoB) claims, consistent with global best practice. What we’re looking for: · Strong experience and knowledge as a specialist in Complex/Major Loss PSR and FL technical claims topics. · Experienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients). · University degree preferred (Engineer/ Law). · Fluent in English and Portuguese. Spanish will be a plus. · A strong knowledge of legal / regulatory and litigation / procedural requirements. · Experience in negotiation, mediation and arbitration. · Experience in conducting technical claims audits and effectively following. · Policy language skills enabling accurate and consistent policy wording interpretation. · Result driven. · Attention to detail. · Good time management and prioritization skills. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG Europe S.A. (Portugal branch)