Waltham, MA, 02454, USA
18 hours ago
Senior Project & Program Manager
Hybrid role out of our Waltham, Chicago, or Philadelphia offices. We are seeking a highly adaptable and strategic Senior Project and Program Manager to lead and orchestrate complex, cross-functional initiatives within our Content Experience team. This role is ideal for someone who thrives in ambiguity, can independently lead programs from concept through execution, and thrives in a fast-paced, multifaceted environment in a dynamic environment. The ideal candidate will have experience with content enablement and workflow platforms (i.e. Seismic, Workfront), healthcare industry knowledge, and a proven track record of managing large-scale events and strategic programs. **Key Responsibilities:** Program Leadership & Delivery + Lead the end-to-end delivery of content experience initiatives across reputation, demand generation, sales enablement, and customer campaigns, tailored to the provider, commercial, and international segments. + Establish and manage project plans, timelines, and milestones to ensure on-time, high-quality execution + Project manage cross functional content delivery for major industry events (e.g., HIMSS, HLTH). + Identify and mitigate risks, remove roadblocks, and escalate issues as needed to maintain momentum. + Support vendor management for the Content Experience team + Collaborate with relevant cross functional teams across marketing, sales, product, legal, and external vendors in support of team deliverables Customer story packaging + Partner with customer facing teams to ensure delivery of customer stories, case studies, and value-driven content programs. + Develop and maintain a centralized repository of customer stories and case studies to support campaigns, events, and digital engagement. Content Enablement & Seismic Platform Program + Support adoption, governance, and optimization of the Seismic platform + Stay current on Seismic platform capabilities and champion adoption and best practices across the marketing organization. + Partner with training and content teams to ensure effective tagging, reporting, and usage analytics. + Provide regular platform reporting and actionable insights and recommendations to improve content usage and impact Print Program & Digital Transition + Lead the transformation of the print program toward a digital-first strategy, optimizing content delivery and accessibility. + Oversee the creation, management, and distribution of digital assets through Seismic. + Ensure alignment with content governance, brand standards, and user accessibility. + Manage budget and reporting to Director. Innovation & Problem Solving + Identify gaps and opportunities, propose solutions, and implement improvements independently. + Embrace ambiguity and pivot quickly to meet evolving business needs. **Cross-Functional Collaboration:** This role will work in close partnership with the Programs & Campaigns, Segments, and Digital Experience teams, with focus on: + Align on Planning & Prioritization: Conduct regular syncs to coordinate timelines, resource allocation, and project dependencies. + Coordinate Execution: Ensure seamless collaboration across teams to deliver high-impact programs and content. + Joint Launch Readiness: Collaborate to ensure all content, enablement tools, and segment-specific requirements are met for successful campaign, event, and product launches. + Feedback & Continuous Improvement: Share insights and post-launch learnings to refine future strategies and improve operational efficiency. This collaboration ensures a consistent, high-quality approach to program delivery across all business segments. **Qualifications:** Education: Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience). Experience: 6+ years in cross-functional project/program management, preferably in healthcare or pharmaceuticals. Skills: + Experience with Seismic or similar content enablement platforms. + Exceptional communication, presentation, and stakeholder management skills. + Proficiency in project management tools (e.g., Workfront, Asana, Jira). + Ability to work independently, solve complex problems, and lead with minimal direction. + Experience working with international teams + Proven ability to deliver large-scale content programs, including major events + **Certifications:** PMP preferred. **Traits for Success:** + Ability to work across different teams, levels and skills + Comfortable with ambiguity and shifting priorities. + High emotional intelligence and intellectual curiosity. + Self-starter who can define and evolve their own role. + Strategic thinker with a hands-on approach. _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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