We are looking for a Sr. Project Manager, Customer Care Operations to join our team in Belgrade. This role contributes to the business performance, operating efficiency, and customer satisfaction for customer success in the Intellectual Property Segment at Clarivate.

About You – experience, education, skills, and accomplishments   

7+ years of relevant experience in similar roles 3+ years of experience in formal project management processes 3+ years of experience working with cross functional teams and managing challenges to keep project timelines Experience presenting projects at executive levelProficiency in English

 

It would be great if you also had . . .   

PMP certificationAdvanced PowerPoint skills is a plusBachelor's degreeProject management experience in customer success a plus Experience with Intellectual Property industry is a plus  

 

What will you be doing in this role?  

Drive project delivery and strategy for Customer Success organization Track, report, and provide status reports on a regular basis to project owner and stakeholders. May require project reporting to ELTDevelop detailed project plans, including timelines and resource allocation, in collaboration with CS stakeholders Responsible for mitigation of risks, issues, and ensuring dependencies are tracked and managed Maintain regular communication with key stakeholders to provide updates and gather feedback 

 

About the Team   

You will be a member of our developing global operations team focused on 4 key areas: customer experience, data & insights, colleague engagement, and business operations.  We strive to make improvements in the day-to-day operations as well as deliver and execute the strategy for Customer Success.

Benefits

Holidays: 25 days paid leave per annumPrivate Health InsurancePaid LunchYearly BonusYearly Merit PlanMy Learning PlatformMental HealthcareFit PassLife InsuranceAccident InsuranceCompany bicycles for rent free of charge

Hours of work

This is a permanent full-time position, with core engagement hours within CET time zone.

This is a hybrid position, you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.

#LI-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.