Tampa, FL, USA
10 days ago
Senior Program Manager
Job Description

This position will lead a variety of large projects or programs to apply Program Management principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply Program Management principles and tools to their daily work.  

In addition, this position may lead a team of project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply Program Mangement principles and tools to their daily work.  

This is an Onsite position




Responsibilities: Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects  Leads projects Leads projects through issues, roadblocks, and problems Acts as a change agent to drive teams toward success Guides team members to perform through issues and constraints Owns projects Owns the timeline, budget, resource constraints, and deliverables/results Shifts between the big picture and the small-but-crucial details Is prepared to roll up their sleeves and work through detailed issues Manages projects Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) Communicates Actively communicates with project sponsors and stakeholders Establishes regular points of communication Manages sponsor and stakeholders expectations Delivers the expected results Performs root cause analysis on project shortfalls and takes corrective action as necessary Applies project management tools and techniques toward a variety of large, and likely inter-related, projects Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables Coaches other employees on the use of various tools, concepts and practices foundational to Program Management in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required Participates in Communities of Practice Leads Program Management training classes Documents business processes Completes required continued learning 


Qualifications:

Required Work Experience:  

Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7-10 years experience) 

Physical and Mental Requirements:  

The normal performance of duties may require lifting and carrying objects Frequent walking and/or standing.  

Knowledge:  

Demonstrated experience facilitating discussions or workshops  Demonstrated ability to develop strong relationships with others Demonstrated experience leading changes Demonstrated ability to influence business leaders Some experience with process management Basic knowledge of VOC tools General knowledge of Hoshin and breakthrough planning 

Skills:  

Demonstrated data analysis skills Problem solving skills Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   Skilled in Microsoft Word, Excel, PowerPoint, and Project Interpersonal skills Decision making skills Planning and organization skills Negotiation skills Results-oriented  Creative Persistent Composed Able to learn new concepts rapidly Able to work independently with little supervision 


EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS 
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) 
PMI Project Management Professional (PMP)(Preferred)




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