Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview

The Senior Program Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills are required for this position in order to negotiate internally and often at a senior level. The successful candidate will possess developed communication and diplomacy skills in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The Senior Program Manager is accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

What you'll do

Responsible for supporting the management of front to back reconciliation, identifying operational risk, trade confirmation and settlement forecastsServe as a strategic partner with other businesses and strives to facilitate their successSupport a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clientsAccountable for management of a complex / critical / large professional disciplinary area and operational functionInvolved in short- to medium-term planning of actions and resources, and exercises control over resources, budget, policy formulation and planningThe individual will have a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the functionManage complex and highly variable issues associated with pre-settlement processes and transaction capture activities with significant potential impact across multiple areas, weighing various alternatives and balancing potentially conflicting needsLiaise with multiple teams and departments on varying mattersLeads change-the-bank projects, resolves escalated issues and/or offers solutions at an advanced levelServe as an analytical and/or procedural expert representing an operations unit or team on cross functional processes or project deliverablesProvide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline trade flow processesClosely follow trends in own field and adapts them for application within own job and the businessLeads innovative solutions and cost savings opportunities; builds strong effective relationships with clients; facilitates, influences and enables changeStrong analytical skills in order to filter, prioritize and validate potentially complex material from multiple sourcesPresent data and analyzes/validates to develop valued added solutions to increase productivity and eliminate inefficiencies related to trade capture work flowApply comprehensive understanding of concepts and procedures within own area (Pre-settlement and trade capture) and basic knowledge of other areas (settlement, post settlement, client service, margin, control, etc.), to resolve issues that have impact beyond own areaAccountable for integrity of process, operations and end resultsImplement and manage a successful risk/control environmentManages compliance efforts and follow regulatory (such as Dodd Frank) policies and procedures, as well as contributing to defining standardsProvide evaluative judgment of transaction capture and all the related functions based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sourcesKeep abreast of Citi's operational processes and best practices in business strategyAct as an advisor and coach to new or junior level staff on procedures and work processes across multiple departmentsUtilizes exceptional communication and interpersonal skills in order to build strong, effective relationships and influences and negotiates, often at senior levels (across functions)Direct responsibility for developing and maintaining key stakeholder relationships (internal and external)Acknowledge Citi’s principles and values of organizational culture and applying them in everyday work activitiesAny other duties as required to meet business needsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we need from you

Extensive and demonstrable experienceIndividuals are expected to be subject matter experts in multiple or specific skill sets, business areas or productsPeople Managers are expected to demonstrate exceptional management skillsAdvanced interpersonal resolutionApplications will vary by product and business areaBachelor’s/University degree, Master’s degree preferred

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. This is a fantastic opportunity to join Citi at an exciting time. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenureA discretional annual performance related bonus Private medical insurance packages to suit your personal circumstancesEmployee Assistance Program  Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Operations - Transaction Services

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Job Family:

Reconciliation and Proofing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.