Description Senior Program Manager-RoW NL Amazon is looking for a motivated individual for the profile of Senior Program Manager for RoW Ops Product team. In this role, you will: · Define, design, launch and manage new products for network loss reduction in RoW marketplaces ( MENA, LatAM and APAC) · Gather requirements and conceptualize a program solution to solve a business problem. · Work with key stake holders across various functions and geos to define and launch a product/program. · Manage technical integration with amazon systems across retail, merchant, transportation operations and finance technologies and setup end-to-end operational, financial, taxation, performance measurement and customer satisfaction related processes. · Launch and expand the product/program as per Amazon’s requirements while being responsible for all customer, seller and operator satisfaction, performance, compliance, accounting and financial related metrics. · Use customer and market feedback, competitive analysis, and business metrics to make informed decisions · Exhibit product expertise that connects, understands, and leverages company-wide assets and capabilities · Evaluate launch outcomes and reintegrate learning into the organization and product plan This role calls for an individual who can own all aspects of operations controllable network losses, while raising bar on customer experience, shipper experience and operator experience; manage performance and measure, determine, and drive any initiatives necessary to improve it. This position offers a broad exposure to various operations, business, financial, and technical teams within Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders. Key job responsibilities Design, build, and improve tools for product and process design Provide leadership in operational excellence, product development and phase gate systems Provide technical leadership for large-scale Tech solutions in India country Work with complex MHE, automation, and process design based on Lean Manufacturing Coordinate design efforts between internal teams to develop optimal solutions for the network considering geo nuances Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to Sr. leadership Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.