Senior Program Manager, External Systems Integration
Amazon.com
Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building system integration focused solutions that enable our business customers to get their systems integrated with Amazon. The needs of these business customers and alliances are different from those of the traditional Amazon customer, so we are reinventing everything from their connectivity to Amazon to how we display our selection, price our products, provide the right customer experience and offer unparalleled customer support.
Our team owns the product and technology for many exciting and complicated products like e-procurement systems integrations, Punchout, Electronic Invoicing, Business APIs and 'Amazon as a Customer'. Within this space, we are looking for a program manager with proven experiences in thought leadership, program management, and detailed execution to lead a suite of integration focused programs for Amazon Business customers. These businesses range from small businesses to large enterprises.
From Day 1, Program Managers are given ownership of large and cross-functional programs, the autonomy to think strategically and make data-driven decisions and the ability to drive significant impact to the customer experience and the business.
Specifically this program manager will:
1. Lead multiple programs for improving customer experience for integrated customers.
2. Manage key aspects of integration experience – ranging from Punchout, electronic ordering, eInvoicing, and liaison with operations and technology teams to drive improvements.
3. Own go-to-market, participate in sprint planning meetings and manage roadmaps and technology initiatives.
4. Use business analytics and voice of the customer feedback to provide insight to all relevant product/project stakeholders to create and drive change to improve the customer experience.
5. Identify opportunities to develop and drive solutions to scale through automation and self-service.
6. Evangelize business integration vision among multiple Amazon teams and influence them to deliver business specific capabilities.
Our team owns the product and technology for many exciting and complicated products like e-procurement systems integrations, Punchout, Electronic Invoicing, Business APIs and 'Amazon as a Customer'. Within this space, we are looking for a program manager with proven experiences in thought leadership, program management, and detailed execution to lead a suite of integration focused programs for Amazon Business customers. These businesses range from small businesses to large enterprises.
From Day 1, Program Managers are given ownership of large and cross-functional programs, the autonomy to think strategically and make data-driven decisions and the ability to drive significant impact to the customer experience and the business.
Specifically this program manager will:
1. Lead multiple programs for improving customer experience for integrated customers.
2. Manage key aspects of integration experience – ranging from Punchout, electronic ordering, eInvoicing, and liaison with operations and technology teams to drive improvements.
3. Own go-to-market, participate in sprint planning meetings and manage roadmaps and technology initiatives.
4. Use business analytics and voice of the customer feedback to provide insight to all relevant product/project stakeholders to create and drive change to improve the customer experience.
5. Identify opportunities to develop and drive solutions to scale through automation and self-service.
6. Evangelize business integration vision among multiple Amazon teams and influence them to deliver business specific capabilities.
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