**About the Role** Uber Eats is looking for a highly analytical and operationally minded **Program Manager** to join our **Global Digital Sales Center (DSC)** team. This role will be instrumental in driving data-driven strategies that optimize how we engage our merchant base - blending digital automation with offshore BPO sales support to scale our global merchant acquisition and growth engine. You will own the end-to-end design and execution of programs that leverage segmentation, performance analytics, and lifecycle modeling to determine the optimal channel (digital vs. BPO) for each merchant cohort. Your work will directly impact the efficiency and effectiveness of sales operations across all Uber Eats regions. **Scope of Responsibility** 1. **Merchant Journey Design:** Analyze merchant behavior and funnel performance to map data-informed journey models, identifying where digital automation or BPO support delivers the most impact. 2. **Cohorting & Segmentation:** Build and maintain robust segmentation frameworks using merchant attributes (e.g., size, vertical, behavior, LTV) to guide engagement strategy and operational investment. 3. **Channel Allocation Strategy:** Develop and own the decision model that determines whether a merchant should be engaged through self-serve digital campaigns or by offshore BPO agents. Refine this model using insights from performance data and experimentation. 4. **Digital Campaign Execution:** Plan, execute, and iterate on lifecycle campaigns across channels (email, in-app, web), using A/B testing and funnel analytics to improve conversion and engagement rates. 5. **BPO Sales Program Support:** Partner with offshore sales teams to align outreach strategies with program goals, share merchant insights, and ensure message consistency across channels. 6. **Performance Analysis & Reporting:** Build dashboards, analyze cohort performance, and present findings to cross-functional stakeholders to inform prioritization and program optimization. 7. **Cross-Functional Collaboration:** Work closely with Sales, Marketing, Ops, Product, and Analytics teams to translate insights into scalable strategies and tools that empower both digital and BPO sales motions globally. **Basic Qualifications** 1. **6+ years** of experience in program management, sales strategy, or operations in a highly analytical, data-centric environment. 2. Deep understanding of **sales funnel analytics** , segmentation, and campaign performance tracking. 3. Proficiency in analytical tools and languages (e.g., **SQL, Excel** , BI tools like **Looker, Tableau, or Power BI** ); experience building models and deriving insights from large datasets. 4. Strong understanding of digital marketing platforms and customer engagement tools (e.g., **Salesforce** Marketing Cloud, HubSpot). **Preferred Qualifications** 1. Experience managing hybrid models that combine **digital engagement** with **human-led sales** (e.g., BPO or inside sales teams). 2. Experience in the **food delivery, e-commerce, or marketplace** industries. 3. Familiarity with **machine learning-based targeting or scoring models** . 4. Background in **growth marketing, product operations** , or **BPO/vendor management** . 5. Proven ability to manage cross-functional stakeholders, develop structured strategies, and drive alignment across global teams. 6. Comfortable working in a fast-paced, ambiguous environment where experimentation and iteration are part of the process. For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform