Description At Amazon, Delivery Choices (DC), under Amazon's Delivery Experience (DEX) organization, is chartered to offer our Retail customers with alternatives to 'fast' delivery options by addressing their needs for control, choice, sustainability, and the convenience of receiving items together. You will join a highly technical and entrepreneurial culture defining and building the next generation of software solution for the DC products and launching them in every Amazon store worldwide. We are looking for a Senior Program Manager with an established track record of launching complex distributed software systems, a keen technical aptitude, excellent project management skills, solid communication skills, and be driven to achieve results in a fast paced environment. We have a team culture that encourages innovation and expect individuals and management alike to take a high degree of ownership for the product vision, and project delivery. This position involves driving regular communication with the leadership including directors, VPs, vision / strategy of the business. In addition, you will unblock teams and achieve cross team cohesive work environment, balancing business needs with technical constraints, and taking calculated risks to maximize business benefit by launching critical and complex programs for the DC team. Key job responsibilities You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details You will be responsible for delivering results despite working in an ambiguous environment You will need a strong bias for action and be able to handle multiple priorities simultaneously You will define strategy and build and execute road maps for the programs you own. You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run. Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.