As a Senior Program Manager for Amazon Inbound Transportation's Shipper Experience (AIT-SX) team, you will lead strategic initiatives to enhance our supply chain and transportation networks. You'll leverage your project management expertise and analytical capabilities to drive improvements in shipper experience, focusing on reducing defects and optimizing transportation management processes. This role combines strategic thinking with hands-on execution to deliver industry-leading shipping solutions that benefit our partners.



Key job responsibilities
- Drive end-to-end program management for cross-functional initiatives
- Develop and implement program strategies aligned with business objectives
- Create and maintain comprehensive project plans, timelines, and budgets
- Conduct data analysis to identify opportunities and measure program success
- Lead stakeholder communication and executive presentations
- Establish and track KPIs for program portfolio performance
- Identify, assess, and mitigate project risks proactively
- Build and maintain strong partnerships with internal teams and external partners
- Design and implement process improvements to enhance operational efficiency
- Manage resource allocation across multiple projects and initiatives

A day in the life
Your day starts with reviewing program metrics and KPIs to identify areas requiring immediate attention. You'll lead cross-functional team meetings to align on project priorities and remove blockers. Throughout the day, you'll collaborate with technical teams to enhance transportation management tools, analyze shipper feedback to identify improvement opportunities, and prepare executive updates on key initiatives. You may spend time mentoring team members, conducting data analysis to support decision-making, and coordinating with global stakeholders to ensure project success.

About the team
The AIT-SX team is building the future of inbound transportation at Amazon. We're creating innovative solutions that make shipping with Amazon the best choice for partners of all sizes. Our team is passionate about delivering a best-in-class transportation experience through technology-driven solutions and customer-centric design. We operate globally, supporting both Retail WePay and FBA Partner Carrier Programs, with a focus on making shipping easier, more cost-effective, and more reliable for our partners.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock