Senior Program Manager, Amazon Customer Excellence System (ACES), Global Mile
Amazon.com
Amazon's Global Logistics team is seeking an experienced Senior Program Manager to join our Amazon Customer Excellence System (ACES). This role will focus on enhancing our expanding global supply chain operations. The Global Logistics Imports team optimizes speed and cost, ensuring efficient freight movement from global manufacturing hubs across borders into Amazon's international marketplaces for FBA sellers and retail direct import vendors. Through partnerships with premium logistics providers and internal Amazon supply chain solutions, we enhance selection and reduce costs for our customers.
Key job responsibilities
- Lead operational process improvements using Lean/Six Sigma methodologies
- Develop and implement scalable, sustainable solutions to eliminate waste and reduce variation
- Create and analyze value stream maps, conducting gap analysis between processes and systems
- Drive standardization and documentation of core process elements to support network growth
- Perform deep dive data analysis using SQL and Excel to identify improvement opportunities
- Partner with cross-functional teams to execute program launches and milestone achievements
- Design and implement systems, metrics, and programs that drive continuous improvement
- Coach and drive standard work implementation with 3P carriers and internal Amazon teams
- Travel up to 20% as required
A day in the life
As an ACES Senior Program Manager, you'll start your day reviewing key performance metrics and identifying areas for improvement. You might lead a morning standup with cross-functional teams to address operational challenges, then spend time analyzing data using SQL and QuickSight to identify process optimization opportunities. Your afternoon could include facilitating a Kaizen event, collaborating with stakeholders on improvement initiatives, or developing new standard work procedures. You'll regularly interact with senior leadership to present findings and improvement recommendations.
About the team
The Global Logistics team is committed to building world-class supply chain solutions. We foster a culture of continuous improvement, focusing on reducing complexity, increasing visibility, and enhancing performance measurements. Our team works in a dynamic, data-driven environment where we challenge conventional thinking and implement innovative solutions. We offer comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
Key job responsibilities
- Lead operational process improvements using Lean/Six Sigma methodologies
- Develop and implement scalable, sustainable solutions to eliminate waste and reduce variation
- Create and analyze value stream maps, conducting gap analysis between processes and systems
- Drive standardization and documentation of core process elements to support network growth
- Perform deep dive data analysis using SQL and Excel to identify improvement opportunities
- Partner with cross-functional teams to execute program launches and milestone achievements
- Design and implement systems, metrics, and programs that drive continuous improvement
- Coach and drive standard work implementation with 3P carriers and internal Amazon teams
- Travel up to 20% as required
A day in the life
As an ACES Senior Program Manager, you'll start your day reviewing key performance metrics and identifying areas for improvement. You might lead a morning standup with cross-functional teams to address operational challenges, then spend time analyzing data using SQL and QuickSight to identify process optimization opportunities. Your afternoon could include facilitating a Kaizen event, collaborating with stakeholders on improvement initiatives, or developing new standard work procedures. You'll regularly interact with senior leadership to present findings and improvement recommendations.
About the team
The Global Logistics team is committed to building world-class supply chain solutions. We foster a culture of continuous improvement, focusing on reducing complexity, increasing visibility, and enhancing performance measurements. Our team works in a dynamic, data-driven environment where we challenge conventional thinking and implement innovative solutions. We offer comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
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