We are looking for a Senior Program Manager to join the 3P Transportation organization. Our mission is to partner with third-party transportation carriers to elevate the Customer Delivery Experience through reliable, fast, cost-efficient, and sustainable operations. As a Senior Program Manager you’ll be an essential part of innovating and transforming our processes to constantly innovate with our third-party carriers and to create the best customer experience in the world. You will lead a program to reduce last mile transportation defects for our Heavy Bulky operations, a key part of our fulfilment operations. You will build a strategy to improve the delivery performance, lead implementation of key improvements, and report progress to business leaders and stakeholders. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.

Key job responsibilities
• Develops broad and deep knowledge of EU, country, and carrier concessions drivers and trends. Identifies common causes and key learnings.
• Defines and owns regional goals and glidepath to meet goals; prioritizes projects to meet goals, tracks progress and surfaces risks to meet targets.
• Drives continuous improvement initiatives with carriers, fulfilment centers, sort centers, customer service and Retail teams to improve customer experience, costs and processes.
• Prepares and leads operations business update reviews for senior leadership, such as monthly and quarterly business reviews
• Manages escalation with internal teams to resolve dependencies and risks
• Use data to understand operational challenges and opportunities
• Drives root-cause analysis and the successful implementation of corrective actions to improve service or cost
• Create continuous improvement initiatives to logistics challenges
• Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables
• Standardize operations processes across countries to improve performance
• Work with a variety of other Amazon departments to improve operational performance
• Manage stakeholders and internal processes

A day in the life
As a Senior Concessions Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of transportation network and a great experience for customers. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities on data and processes and will take the lead when it comes to designing their implementation. You’ll proactively look for new, data-backed ways we could do things better and help guide senior stakeholders in their decision making. Your work will be integral to your team’s success.

About the team
The team is a Transportation Services function that is specialized reducing concessions to customers, issued for reasons such as lost, damaged, or late parcels. The team has a Program Management and an Analytics pillar to drive excellence in outbound operations planning.