Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).
When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.
The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.
The Professional Services Senior Consultant will drive successful deployments of our Brightree ReSupply Connect product. The Implementation Senior Consultant will work with new and existing Brightree customers on software implementations projects focusing on Brightree best practice recommendations. The Professional Services Senior Consultant will perform onsite and remote operational workflow assessments, specific SOW work focusing on resupply best practice workflows in areas such as but not limited to; continuous glucose monitoring, diabetes; sleep and non-sleep areas. The PS Senior Consultant will provide project guidance and task completion either onsite or remote for workflow design, product configuration, workflow management, product training, end user training, computer-based training, go-live prep, go-live support and post go-live stabilization.
Let's talk about Responsibilities:
Provide on-site and remote consultant services for Brightree’s ReSupply products
Assist in the successful implementation of the ReSupply applications as pertains to sleep and non-sleep products. This includes project related activities such as consulting, system configuration, training, training materials development and team/customer communications.
Provide remote/onsite workflow assessments and determine any process gaps that need to be addressed.
Analyse, troubleshoot, document software issues reported by customers on-site and remotely.
Drive working sessions with customers to understand and document business and technical requirements.
Provide status updates to management using standard reporting procedures and tools.
Manage customer escalations through appropriate Brightree channels.
Track and report product defects to Support for appropriate resolution.
Successfully assist in the transition live customers to standard support process.
Provide feedback to Product Management and Development regarding product enhancements.
Let's talk about Qualifications and Experience:
Experience and knowledge of ReSupply Connect product.
Bachelor’s degree in education, nursing, or related field.
Experience and knowledge of diabetes treatment and diabetes technologies, including continuous glucose monitoring.
Minimum of 7 years of Consulting/Implementation experience
Minimum of 4 years in healthcare implementation experience
Knowledge of software implementations, system workflows and implementation best practices.
Acute listening skills that will aid in the analytical ability to solution with customers on change management and implement best practices as it pertains to technical software and implementations.
Ability to communicate effectively over the phone or in person.
Experience developing training materials and product reference documentation for healthcare software.
Ability to manage customer expectations and drive project results.
Demonstrable success in previous roles indicated by high level of consulting services.
Prior experience and knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring.
Understanding of software as a service (SaaS) web-based technologies and applications
Must possess strong organizational skills and the ability to successfully handle multiple priorities
Hardworking driven individual with effective persuasion skills.
Strong attention to detail by being exact, precise, and accurate.
Effective time management skills
Technical / professional qualifications:
Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
Outstanding presentation, written, and verbal communication skills.
Ability to work in a fast paced, high-pressure environment on a high performing team.
Certified Diabetes Educator or CDE eligible preferred
Demonstrate professionalism, both in appearance and conduct.
Other degrees and/or certifications considered as well as equivalent.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.