We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

KEY ACCOUNTABILITIES

System Administration: Manage and maintain vendor products, ensuring system integrity and performanceIncident Management: Respond to and resolve production issues in a timely manner, minimizing downtime and impact on business operationsMonitoring and Reporting: Implement monitoring solutions to proactively identify and address potential issues; generate reports on system performance and incidentsCollaboration: Work closely with cross-functional teams, including development, QA, and operations, to ensure seamless integration and support of vendor productsDocumentation: Create and maintain comprehensive documentation for system configurations, processes, and proceduresContinuous Improvement: Identify opportunities for process improvements and implement best practices to enhance system performance and support efficiencyTraining and Mentorship: Provide guidance and support to junior engineers and team members, fostering a culture of knowledge sharing and continuous learning

KNOWLEDGE AND SKILLS

3-5 years of related experience OR Combination of education and experience, ideally within financial services or techAbility to solve tactical problems and ensure project alignment with departmental goalsComprehensive knowledge of banking products, services, and industry regulations; deep understanding of current industry trends and developments; ability to lead initiatives that leverage industry knowledge to drive business improvementsDegree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications and/or completion of a relevant bootcampLead compliance adherence within their projects; ensure project outcomes adhere to regulatory requirements; stay informed about regulatory changes and their impact on operations; partner with Compliance and Audit teamsLead risk assessments, develop risk mitigation plans, and ensure compliance with risk management policiesLeads projects or initiatives with moderate oversight; responsible for project outcomes and task delegation; makes decisions within defined parametersMinimum of 5 years of experience in production support or system administration, preferably with vendor productsProficiency in operating systems (Linux/Windows), scripting languages (Python, Bash), and database management (SQL)Strong analytical and troubleshooting skills with a proven ability to resolve complex technical issuesExcellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholdersFamiliar with ICE Encompass or SuperNova products preferred

STRATEGIC BUSINESS UNIT DESCRIPTION

US Technology, Infrastructure & Innovation (US TI&I) enables the continuous transformation of our Bank by accelerating the shift to digital, strengthening operational resilience, simplifying what we do, improving CIBC's speed to market and protecting our Bank's assets.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

CONDUCT & CULTURE RISK

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controlsAt all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goalsUnderstanding and following the qualitative and quantitative components of our Risk Appetite StatementsCompleting all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakingsEscalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controlsSpeaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholdersEscalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

WORKING CONDITIONS·This role operates within a hybrid office environment, 2 days onsite remaining days remote.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $120,000.00 - $160,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Application Development, Applications Programming, Emerging Technologies, IT Strategic Planning, Mentoring Staff, Project Management Technology, Work Collaboratively