**Senior Product Support Specialist** **Union, MO** Join a dynamic team supporting customers with technical expertise, product training, and hands-on problem solving. This role blends science, strategy, and customer engagement across a global industry leader. It’s a chance to grow your skills, lead impactful projects, and shape the future of food safety solutions. This position supports our Romer Labs division, a global leader in innovative diagnostic solutions for food and feed safety. With a focus on mycotoxins, food allergens, GMOs, and microbial contaminants. Making the World's Food Safer® romerlabs.com (https://dsm1234-my.sharepoint.com/personal/christine\_eck\_dsm-firmenich\_com/Documents/Documents/Job%20Descriptions/romerlabs.com) **Your key responsibilities** + Provide sales and technical customer support, including troubleshooting, complaint management, and customer-specific validations. + Deliver product training to customers and internal sales teams via onsite visits, webinars, and continuous learning programs. + Design and execute experiments, analyze data, and generate technical reports and recommendations based on scientific methodologies. + Support regional marketing by sharing competitive insights, conducting webinars, and presenting at industry events and conferences. + Lead technical involvement in complaint and recall processes while contributing to training content and troubleshooting resources. + Stay current on industry trends and regulatory standards. **We offer** + **Unique career paths across health, nutrition and beauty** - explore what drives you and get the support to make it happen + **A chance to impact millions of consumers every day** – sustainability embedded in all we do + **A science led company, cutting edge research and creativity everywhere** – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next + **Growth that keeps up with** you – you join an industry leader that will develop your expertise and leadership + **A culture that lifts you up** – with collaborative teams, shared wins, and people who cheer each other on. + **A community where your voice matters** – it is essential to serve our customers well. **You bring** + Bachelor’s degree (4-year) in a scientific, technical, or related field + A strong background in technical sales support, complaint management, and customer troubleshooting + Experience delivering product training to both customers and internal teams (in-person and virtual) + Ability to design experiments, analyze data, and translate results into clear, actionable insights + Skilled in creating technical content and presenting at industry events, webinars, and conferences + Familiarity with regulatory standards and a passion for staying current with industry trends + Willingness to travel up to 30%, with flexibility for seasonal demands The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. Salary $48,700-70,000. In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements. **About dsm-firmenich** At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we **go beyond, together** . **DEI and equal opportunity statement** At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. **Agency statement** We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.