Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Specialist - Fraud Solutions

Who is MasterCard
What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems – every employee has the opportunity to be a part of something bigger and to change lives. We have the technology, people and Brand to serve modern society . Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.

Overview
•\tThe Issuer Fraud Solutions team at Mastercard delivers technology, products, and services that facilitate seamless, fast and secure payments across the network and the internet of things (IoT). These solutions leverage the latest technology, a vast array of data resources, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem.
•\tAdditionally, the goal of the team is to protect and ensure the integrity of the payment system including physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle and work equally to ensure a positive experience for consumers.
•\tThe Sr. Specialist, AI Fraud & Decisioning Solutions will execute the strategy of Expert Support, to help customers see the full value of the Artificial Intelligence suite of products by maximizing product usage through:
o\tImproved visibility of customers performance on risk management across portfolios
o\tImproved customer knowledge and understanding of Mastercard's fraud solutions
o\tIncreased and optimized utilization of Mastercard's fraud solutions
o\tOptimized usage of the Mastercard network and authorization strategies
•\tThe key responsibilities of this role include the following:
o\tEngage regularly with customers to capture their experiences with our services and identify opportunities for continuous improvement
o\tAnalyze customer performance and trends for risk management KPIs
o\tCollaborate closely with product leads both regionally and globally to drive customer engagement and provide feedback to the product development and management teams.
o\tIdentify areas of product cross sell among the suite of AI fraud solutions.
o\tBuild case studies and reports at a regional level to incorporate in internal and external communications.
•\tHave you worked closely with clients to improve process?
•\tAre you capable of solving complex issues that drive new and insightful results?
•\tIs your next job one that will influence the performance of fraud globally?
Role
•\tAssess customer’s authorization and fraud performance via structured data
•\tGenerate authorization and fraud performance presentations that reflect the customer’s reality
•\tCapture customer’s understanding of Mastercard’s AI based fraud solutions solution and tailor training session to level set knowledge
•\tBuild and deliver risk performance review
•\tBuild and deliver product utilization review
•\tSupport customers during fraud attacks
•\tManage customer onboarding activities
•\tCommunicate customer feedback to appropriate teams to enhance the client experience
•\tAssist with customer training and creating best practice documentation including industry knowledge and platform use
•\tSupport the resolution of customer specific issues/concerns

All About You
•\tBachelor’s degree in business, marketing, finance, information systems or a related field.
•\tExperience in fraud management
•\tExperience in customer relationship management
•\tTechnologically savvy with the ability to understand and translate complex technical details into simple business concepts.
•\tStrong analytical skills with ability to mine and interpret data.
•\tStrong organizational skills with the ability to learn quickly and multi-task across multiple projects concurrently in a fast-paced environment.
•\tExcellent communication and interpersonal skills.
•\tExperience interacting with customers and asking effective, forward-thinking questions
•\tKnowledgeable in key metric identification for driving and maintaining healthy business performance.
•\tMust have excellent computer skills and be highly proficient in the use of MS Word, MS Excel, PowerPoint, which will be necessary in the creation of visually and verbally engaging reports and presentations.
•\tFlexible and solution-oriented, comfortable dealing with ambiguity
•\tExcellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions and region

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.