**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Mining Center of Excellence (MCOE) is seeking a data-driven, strategic thinker to join our Customer Solutions team. This role is pivotal in driving **Physical Availability** across global mining operations by enhancing product issue management, streamlining data reporting, and developing advanced analytics tools. You’ll be at the intersection of data science, business strategy, and cross-functional collaboration—helping improve product health and performance across Caterpillar’s mining portfolio. **What you will do:** + **Global Product Issue Management** + Lead the collection, scoring, and prioritization of top product issues across Resource Industries (RI) regions. + Develop and maintain executive-level reporting for RI product groups, highlighting critical product health trends. + **Data Analysis & Visualization** + Analyze service and quality data to identify trends and opportunities for uptime improvement. + Build and maintain dashboards using tools like **Power BI** to enhance visibility and decision-making. + **Strategic Insights & Process Improvement** + Define and refine leading indicators to measure fleet availability and performance. + Continuously improve data collection and analysis processes, introducing new tools and methodologies. + **Stakeholder Collaboration** + Partner with internal teams, regional managers, and dealer networks to align on strategic direction for service data tools. + Act as a consultant to internal stakeholders, providing actionable insights and recommendations. **Why This Role Matters:** You’ll be at the heart of Caterpillar’s mission to improve uptime and product reliability for our mining customers. This is a unique opportunity to shape global product issue management processes, drive strategic improvements, and make a measurable impact on fleet performance. **If you're a "unicorn" with both field experience and data fluency, this role is built for you.** **What skills you will have:** **Technical Excellence:** Experience as a former **Technical Representative** or similar field-based role—someone who not only interprets data but also has direct exposure to day-to-day operational challenges. **Mining industry** experience is a strong asset, along with a solid understanding of **global quality standards** . **Data Gathering & Analysis:** Strong **analytical mindset** with experience in data visualization and reporting (Power BI preferred). Familiarity with Caterpillar’s product reliability systems and proficiency with the tools. **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. A background in Caterpillar and dealer product support practices will set you apart. **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. **Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. **Relationship Management** : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Additional Information:** This position requires the candidate **to work full-time at the Tucson, AZ or Peoria, IL office.** This position requires up to 10 – 25 % travel. Domestic relocation assistance is available. Sponsorship is not available. **Summary Pay Range:** $126,000.00 - $189,000.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. **Posting Dates:** August 26, 2025 - September 9, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .