Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical

Mastercard Payment Gateway Services provides an end-to-end Omni-Channel gateway solution for merchants, payment facilitators and acquiring banks. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance.
The Senior Product Manager – Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective.

Key Responsibilities
•\tWork with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented
•\tProduce written documentation of the client’s business, functional and non-functional requirements
•\tPrepare system analysis of business requirements (use cases, activity diagrams, interface specifications)
•\tTechnical analysis of product or application to ensure that business and functional requirements can be met.
•\tActively participate in solution design discussions for small to medium complexity initiatives
•\tPrioritize and identify cross domain / application / system enhancements
•\tIdentify key dependencies and knock-on impacts of new development work
•\tCollaborate with development team on software designs
•\tAct as a liaison and key communication bridge between the development and business teams
•\tAct as a technical consultant for Product team during design, development & implementation of new products/services
•\tLead review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base

All about you
•\tExperience in product, program, or service management with a technology focus.
•\tSkilled in organizing and aligning customer activities with product development roadmaps.
•\tProficient in defining and structuring customer objectives, goals, strategies, and success metrics.
•\tExperienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements.
•\tAdept at translating customer use cases into actionable, testable backlog items and managing their prioritization.
•\tStrong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy.
•\tProven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement.
•\tHands-on experience in API development.
•\tHigh-energy, detail-oriented, and proactive, with the ability to manage competing demands independently.
•\tDemonstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities.
•\tExcellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities.
•\tSolid technical knowledge and capability
•\tComfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs
•\tCollaboration & thoughtful risk-taking mindset
•\tWillingness to learn and get stuck in

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.