Do you want to revolutionize how Amazon associates work? We are recruiting a Senior Product Manager, Technical (PMT) to help us transform our associate support tools through the power of generative AI.

Our associates are the backbone of our seller support system, and we're committed to empowering them with AI tools that enhance their efficiency and effectiveness. Currently, our associates handle complex Seller inquiries across multiple systems and knowledge bases. In 2024, we're focused on leveraging Large Language Models (LLMs) to streamline their workflows and amplify their capabilities. As a Senior PMT on our team, you'll be at the forefront of this transformation. Your role will be critical in ensuring our AI-powered tools deliver accurate, consistent, and helpful assistance to our associates. You'll balance creative vision with technical execution, making data-driven decisions while pushing LLM capabilities to new frontiers. Working directly with Applied Science and Engineering teams, you'll help create world-class support experiences and invent interactions that were previously impossible.

Key job responsibilities
- Developing and executing scalable business plans and product requirements – being a business owner
- Driving cross-functional projects to completion
- Developing strategies based on data analysis
- Communicating effectively with senior management
- Maintaining a deep customer-focus
- Balancing strategic thinking with tactical, detailed execution
- Working cross functionally with teams throughout the company

A day in the life
The primary role of a PMT within Amazon is to assume end-to-end product ownership over one of our technical product offerings. PMTs are expected to dive deep into the technology both from a product and customer perspective, working with software engineers and business partners to define, build, launch and grow new technology-driven products and services. With input from business stakeholders, they develop business and product requirements, prioritize needs, and manage milestones and overall roadmap. PMTs work closely with technical teams to understand root causes of customer pain points and drive the right solutions to exceed customer expectations.

About the team
We are a team of product managers, program managers, and process engineers, constructing guided solutions for Sellers and Support Associates so that we can quickly and accurately solve the problems our Sellers encounter everyday.