We're always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Product Manager to join our Core UX team. In this role, you'll direct product development from conception to launch, discovering, developing, and carefully cultivating existing and new products and solutions to support the needs of Geotab's customers. If you love technology and are keen to join an industry leader — we would love to hear from you!
What you'll do:The Senior Product Manager for Core UX will own and drive the evolution of the foundational user experience of the MyGeotab application. You will be responsible for the strategy, roadmap, and execution of core product areas including navigation, system settings, and our Zenith UI framework and design system. This is a strategic role focused on creating a seamless, intuitive, and cohesive user journey for all Geotab customers. This position requires a highly analytical and user-centric mindset to work cross-functionally with UX design, engineering, and other product teams to deliver solutions that enhance usability and drive high levels of customer adoption and satisfaction.
How you'll make an impact:Develop a deep understanding of the core user journeys and platform infrastructure needed to support user engagement and adoption across all of Geotab's solutions.
Own the product vision and roadmap for foundational UX components, including Menu, Toolbars, System Settings, Rules, and the Audit Log.
Define and optimize the core user lifecycle within the application, focusing on seamless interaction and support experiences.
Drive the strategy for core application features such as Asset Details, Inventory management, and in-platform Messaging.
Champion and govern the Zenith UI Framework and Design System, ensuring consistent and high-quality user interfaces across the platform.
Perform discovery interviews with partners and customers to identify core usability gaps and generate new ideas to improve Geotab’s overall customer experience.
Leverage user research, analytics, and market inputs to identify common patterns, pain points, and opportunities to enhance the core application experience.
Prioritize initiatives by balancing foundational improvements and technical debt with long-term strategic investments for the business.
Define and analyze metrics for user engagement, feature adoption, and task completion to measure the success of UX improvements.
Collaborate with other product managers to ensure a cohesive end-to-end customer journey, from the first interaction through to support and post-sales activities.
Clearly communicate the 'Why' for every product effort, educating stakeholders on the user problems and business objectives. In collaboration with UX designers, developers, and data scientists, you will Lead problem and solution validation through user testing and prototypes. Translate user needs into detailed user stories, feature epics, and acceptance criteria. Work closely with technical project managers and engineering teams toward execution.
Collect and analyze feedback from customers, stakeholders, and internal teams to continuously iterate on and improve the core user experience.
What you'll bring to the role:5+ years experience in product management and/or customer discovery.
Experience in a SaaS environment is highly valued.
Excellent written and verbal communication skills.
Good listener, empathetic and enjoy interacting with customers.
Ability to stitch together disparate insights to uncover common patterns.
Strong presentation skills (in person and virtually) and ability to deliver training effectively.
Self starter, resourceful with strong analytical skills with the ability to problem-solve to well-judged decisions.
Strategic mindset, with a keen sense of priorities, along with an ability to pivot as the landscape changes.
Strong team player with the ability to engage with all levels of the organization.
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
Experience with reporting or business analysis.
High accuracy and meticulous attention to detail.
Strong organizational skills to be able to manage products through discovery to launch and continuous review.
Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
Entrepreneurial mindset and comfortable in a flat organization.
Experience leveraging customer success tools (i.e., Salesforce) an asset.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab:Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.