**Job Requisition ID #** 25WD90840 We are seeking an experienced Senior Product Manager to lead our AI-driven customer support initiatives. You will own the strategy, roadmap, and execution for AI products designed to improve the efficiency and effectiveness of our customer support channels. This is a high-impact role that will directly influence customer satisfaction, trust, and loyalty at a global scale. **Responsibilities:** + **Define Product Roadmap:** Create and champion a compelling, data-informed product strategy and roadmap for AI customer support solutions, such as conversational AI, intent recognition, and automated resolution. + **Translate Customer Needs:** Gather and prioritize customer requirements from user research, data analysis, and market trends, translating them into actionable product specifications and user stories. + **Drive Execution:** Lead the end-to-end product development lifecycle, from ideation and prototyping to launch and post-launch iteration. You will work in a fast-paced, agile environment and make data-driven decisions to deliver measurable value. + **Collaborate Cross-Functionally:** Work closely with engineering, data science, UX design, and customer service teams to ensure alignment and seamless execution of the product vision. + **Optimize Performance:** Define, track, and monitor key performance indicators (KPIs) and business metrics, using insights to drive continuous improvement of AI models and features. + **Ensure Ethical AI:** Partner with legal and policy teams to ensure products are compliant with data privacy, security, and ethical AI principles. Mitigate risks and address potential biases in the AI systems. + **Evangelize the Product:** Communicate the product vision, progress, and outcomes to internal and external stakeholders, including senior leadership and customers. **Minimum Qualifications:** + A Bachelor's degree in a relevant technical field such as Computer Science or Engineering is required. An MBA or advanced degree is a plus. + 5+ years of product management experience, with a proven track record of successfully launching and scaling AI/ML-powered products. Experience building conversational AI, automation, or bot products is a plus. + A strong understanding of AI and ML technologies, including large language models (LLMs), natural language processing (NLP), and data workflows. + Expertise in the customer support or customer experience domain is highly desirable. + Proficient in data analysis, A/B testing, and using metrics to guide decision-making and measure success. + Exceptional collaboration, communication, and influencing skills to align diverse teams and stakeholders. + A deep appreciation for the customer experience and a passion for solving user problems. + Ability to balance immediate business priorities with a long-term strategic vision for AI innovation. **Preferred Qualifications:** + Experience with AI platform and tooling development. + Familiarity with the challenges and nuances of scaling AI products. + Experience in a B2B SaaS or enterprise software environment. **Learn More** **About Autodesk** Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! **Benefits** From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/ **Salary transparency** Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $134,000 and $216,700. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. **Equal Employment Opportunity** At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. **Diversity & Belonging** We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging **Are you an existing contractor or consultant with Autodesk?** Please search for open jobs and apply internally (not on this external site).