Ford Credit is searching for a Senior Product Manager, who will build, develop and implement renewal data products and experiences that our customers across Europe will love. These experiences will have the power to transform our relationship with our customers. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their success and then pushing for their continual improvement. This is a rare opportunity to apply your unique Product, Design and Tech skillsets to support the wider business on our transformation.  

The minimum requirements we seek:

5+ years’ experience working with digital data-oriented products in a digital product team.Proven experience in product management in the remit of ‘back-end’ digital services in a software or tech company, with a strong understanding of the software development lifecycle and Agile methodologies.Proficiency in handling back-end applications, including comprehensive understanding of data flows, APIs, and dependencies within the tech stack, both internally and externallyExperience collaborating within a matrixed team setup (including offshore engineering teams); effectively influencing and coordinating across various digital product services.An excellent communicator with the ability to articulate and advocate for the product vision and strategy, especially in and across back-end digital services.Proven track record of successfully launching and managing software products (front or back-end or both) throughout their lifecycle.Technically proficient with excellent analytical and problem-solving skills.Bachelor’s degree or combination of experience and education. 

Our preferred requirements:

Somebody with experience in the automotive finance market with knowledge of automotive financial products and renewals process.Someone who always champions the voice of the customer (both internal and external) and integrates this insight into the decision-making process.You thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.You’re a self-starter who shows initiative and self-drive to get the job done. 

Additional Information:

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability

This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

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As a Senior Product Manager, Renewals you will be responsible and accountable for the delivery and growth of innovative digital solutions across key customer segments across Europe. You'll work with other product managers, engineers (remote) and product designers in a complex and matrixed environment whilst contributing to the roadmap of your area. You’ll be expected to: 

Strategy 

Develop and execute a data- driven strategy for optimizing renewal rates across 5 European markets, leveraging machine learning and AI to identify key drivers and predict customer behaviour. Drive the product roadmap for your area, effectively prioritizing to ensure you and your engineering team are always working on the most impactful projects 

Execution 

Lead the discovery, development and implementation of AI-powered solutions to automate renewal processes, personalize customer communications, and improve renewal conversion rates. Align with the overall business strategy to identify critical business and customer problems related to renewals, collaborate with engineering teams using Agile methodologies to ensure impactful and timely product releases. Identify and champion opportunities to automate manual renewal and data processes, reducing operational costs, improving efficiency and freeing up resources for strategic initiatives. 

Collaboration 

Collaborate closely with our Sales and Marketing teams in multiple locations to understand their needs and challenges related to renewals and develop solutions that address these pain points and tailor renewals strategies to local market conditions. Collaborate across multiple business areas to ensure alignment with product development processes and business objectives, effectively prioritizing and managing a backlog of renewals related initiatives. Support senior product leaders across Ford Credit to ensure the overarching product vision can be realised. Partner closely with a cross functional team of dedicated engineers and product designers to create and deliver an innovative, compelling, and friendly, internal and external, customer experience 
 

Analysis 

Define and track key performance indicators (KPIs) related to the product renewal teams performance, creating dashboards and reports to monitor progress and identify areas for further investigation. Demonstrate strategic thinking by analysing problems, identifying potential opportunities, and framing challenges in a way that enables the team to develop effective solutions. Continuously evaluate the performance of implemented solutions using quantitative and qualitative methods ensuring they effectively address the intended customer problems and measurable results.