General Information Locations: Austin, Texas, United States of America 
Role ID 208889 Worker Type Regular Employee Studio/Department Legal Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Senior Product Manager

EAAustin, Texas

Come join us as a Senior Product Manager on the Player Safety team! You will help us create products that promote welcoming and safe games and experiences through centralized moderation of player-to-player engagement and player-generated content across EA's gaming ecosystem. Centralized moderation includes identifying policy violations, applying the right policy enforcements and measuring product effectiveness. You will report to the Director, Product Management - Player Safety in the Global Affairs Org.

We support hybrid work. You will be expected to work 3 days per week in our Austin office.

As a Senior Product Manager of Player Safety, you will consume upstream indicators of violation identification and build enforcement products to drive policy compliance. You will bring player focus to a technical space by leading the research to understand the players entering our safety enforcement funnel and testing the levers to affect their advancement through that funnel so that we can drive policy compliance with the least friction to game play. You will be responsible for prioritizing the problems to be solved and the products to deliver, including assessing the tradeoffs between human and machine learning enforcement and between various machine learning solutions.

What you'll do:

Understand the Player & Business Needs

work with studios, data science, policy & legal, platform product & engineering, and community teams to identify opportunities in player interactions and contentdevelop and maintain a backlog of clearly defined problems that align with business goals and quantifiably impact OKRs

Shape Solutions & Drive Decision-Making

partner with technical product partners to define solutionsbuild data-backed business cases that balance impact, feasibility, and urgencysecure leadership buy in for proposed solutionswrite and collaboratively refine testable business, functional, and user requirements in Confluence

Program Manage Execution

identify the various product-engineering squads required to deliver an initiativearticulate the hypothesis, success metrics and functional testing acceptance criteria to each delivery squadtrack delivery status and be available to refine scope as the team learns through deliverycommunicate plans, status, outcomes to non-delivery stakeholders

Measure Success & Improve Continuously

define and track key success metrics for moderation effectiveness and efficiencyensure feedback loops across the moderation ecosystem: detection, enforcement, appeals, reinstatementscommunicate technical success metrics from products leveraging machine learning and human-in-the-loop systems to non-technical stakeholders

What we're seeking:

5+ years of experience in product managementSkills in product discovery, customer research, and business case developmentFluency in technical systems, especially machine learning pipelinesDeep experience crafting product epics and stories with testable acceptance criteriaComfort coordinating delivery by multiple cross-functional, product-engineering squadsExperience mapping processes in tools like Miro or VisioAbility to document products from ideation through launch in ConfluenceAnalytical skills, including experience setting and testing hypotheses and interpreting results into actionable follow-upsExperience communicating complex technical concepts to a variety of audiences with both technical fluency and business storytelling skills

About Electronic ArtsWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. LinkedInID 1449