Description

 

Are you passionate about improving access to healthcare?

Our team and what we’ll accomplish together

Join the Employer Product Office at Telus Health Virtual Care and help drive the next chapter of digital health innovation.

As a dedicated product professional, you’ll help lead the strategy and execution of our Virtual Care portfolio - a leading platform serving employers, insurers and their members.

 

What you’ll do

 

Working at the intersection of technology, clinical services, and customer experience, you will:

Define and execute product strategies that enhance our customer experience, drive member engagement, reduce operational costs Build compelling business cases for new service offerings Drive a monitor performance across key metrics: Revenue, COGS, Margin, Churn, Utilization, Access to Care, Client/Member Satisfaction

 

 

Qualifications

 

What you bring

 

Product Management Experience: Experience delivering growth, efficiency, and innovation in B2B2C and SaaS environments Business Case Development: Ability to build effective business cases and articulate succinct business rationale to an executive audience, including financial projections Communication Skills: Ability to effectively convey ideas to peers, executives, and external partners Technical/Business Curiosity: Natural curiosity and willingness to delve into the details of a solution to own the experience as the business prime Adaptability: Proven track record in balancing immediate and long-term priorities while being flexible and adaptable Strategy: Ability to define long-term product vision, while navigating near-term priorities and constraints Roadmap Development: Manage product roadmaps and collaborate with enabling teams to oversee lifecycle, including product and services introduction, optimization, and retirement Execution & Delivery: Drive strategy and execution of business initiatives while collaborating with stakeholders to define opportunities that optimize processes and deliver excellent customer experiences Thought Leadership: Define, analyze, and present product opportunities to senior leadership and stakeholders Analytical Thinking: Comfortable leveraging data to inform strategy and continuously improve performance Customer Experience: Deep empathy for the needs of members, providers, and employer clients

Great-to-haves

 

Experience in digital health, virtual care, or clinical operations MBA or other advanced degree 7-10 years of experience in product management, ideally in high-growth or platform environments Familiarity with employer benefits models and enterprise health solutions