Do you want to be a part of a key investment area for Amazon that is focused on rapid expansion and delivering for customers at some of the fastest speeds across Amazon? Interested in partnering with tech, operations, and category teams to shape our speed offerings for customers? Excited about a fast-paced environment where you get to define the delivery experience for our customer in Mexico?

The Mexico CFX team is looking for a Senior Product Manager who will drive improvements for our Same Day delivery experience. The Senior PM is constantly innovating on behalf of customers, and you will own the business requirements that get us to the right CX to scale Same Day deliveries on strategic selection across the country. You will own defining our Product roadmap along with stakeholder teams focused on Speed. You will coordinate with category teams, supply chain and operations teams, and other business stakeholders across the company to define the Speed roadmap. Your work will directly impact the shopping experience of millions of customers in Mexico by improving their ability to discover, understand and select the delivery options that best fit their needs.

Candidates should have strong analytical abilities, a trust-but-verify mindset, high business judgment, and a keen customer focus. This role requires skills at breaking down complex, high-level ideas into executable features and distinct phases, a core focus on selection performance for key metrics, as well as prioritization and trade-off evaluation. The ability to influence cross-functionally and across the organization, at all levels, will be absolutely critical to success in this role.

About the team
We are a diverse team located in Mexico City responsible for Customer Fulfillment Experience for MX marketplace including, among others, delivery experience.

Per the internal transfers guidelines, please reach out to the hiring manager for an informational through the "Request Informational" button on the job page.

Key job responsibilities
Work with tech, category teams and operations to define our CX for Same Day deliveries.
Collaborate with EM CFX teams on prioritizing key features to be built to improve discoverability, speed and convenience for our customers in Mexico.
Work with category teams and supply to define our speed sensitive selection.

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.