**About the Role** You will be part of the Customer Obsession (CO) team, which builds the product and technology powering Uber's customer support and engagement across Mobility, Delivery, and other Uber businesses in over 80+ countries. As a Product Manager for Customer Obsession, you will be responsible for the product vision, strategy and roadmap for configurable self-service solutions that enable exceptional customer experiences across mobile, web, and voice platforms for Uber's new businesses and partnerships. You will be using best of breed technologies (including AI/GenAI) and innovative design thinking to accomplish this at a scale that has never been done before in the industry. **---- What the Candidate Will Do ----** 1. Lead the ambitious product vision, strategy and roadmap for an AI-driven configurable, self-service platform enabling efficient customer support enablement and onboarding for new lines of business and partners. 2. Work closely with the Core Product team and a massive global community operations organization to build efficient and scalable customer support experiences. 3. Product Thinking: Own roadmaps and prioritize work that balances long-term platform investments with short-term needs from various product teams - ensuring alignment with company objectives. 4. Customer Focus: Advocate for the end-user by integrating design thinking and user research, ensuring delightful end-to-end customer experiences. 5. Execution & Ownership: Deeply engage with engineering teams to align and execute the product strategy for platform capabilities that improve how new lines of business, new programs and new partnerships are onboarded onto Uber's customer support platform 6. Data-Driven Decisions: Utilize data to prioritize features, make informed trade-offs, and continually enhance product performance. 7. Cross-functional leadership: Work closely with product, engineering, AI/ML, operations, business development and data science teams to design and implement customer support experiences and scalable systems that improve time to market for new businesses and partnerships 8. Executive Communication: Present clear and compelling progress updates to senior leadership, aligning stakeholders and securing support. **---- Basic Qualifications ----** 1. Experience: 5+ years of product management experience delivering highly successful and innovative technology products. (1+ years working on AI/ML or LLM-driven tech - either in platforms, tools, or AI applications) 2. Education: Bachelor degree in Computer Science, Engineering, Math, and/or a top-tier Business school. 3. Track Record: Demonstrated ability to ship technical products with cross-functional teams. You've taken complex systems from concept to launch, especially in ambiguous or fast-moving environments. 4. Communication: Exceptional ability to articulate complex concepts and product strategies to various audiences, from engineers to senior executives. Experience in crafting executive-level presentations that convey product vision, progress, and business impact. **---- Preferred Qualifications ----** 1. Experience with customer service platforms and knowledge of the CX technology ecosystem. 2. Startup Mentality: Comfortable with ambiguity, making fast-paced decisions, adapting to changes, and able to manage multiple priorities under pressure. For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform