About the Team

The Post Checkout/Delivery team at DoorDash is responsible for the customer experience after an order is placed. Their mission is to reduce uncertainty by providing real-time, reliable delivery updates and to build a scalable platform that enables product innovation across tracking, substitution, and customer communication.

About the Role

As the designer on the Post Checkout/Delivery team, you’ll shape key customer touchpoints during the live delivery experience. From building replacement item flows to crafting a universal order tracker and designing Live Activities for iOS and Android, you’ll lead initiatives that reduce anxiety, improve transparency, and unify the post-checkout platform. You’ll partner closely with engineering, product, and other teams to create clear, trustworthy, and empowering experiences for millions of users.

This role will report into the Director of Core Consumer Experience, on our Consumer Design team in our Product Design organization. This role is hybrid from one of our Design hubs, 1-2 days a week onsite, the rest working from home. 

You're excited about this opportunity because you will… Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs Deliver and refine clear storytelling around product needs and opportunities Create, collaborate, and refine flows, prototypes, and high-fidelity visuals Design and ship high-quality product improvements We're excited about you because…  You are a senior-level IC with 5+ years of work experience You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint) You are passionate about leading product strategy and vision for new product areas  You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions You value high quality well crafted visual design, and care about the details

 

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