Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Payments Senior Product Associate in Commercial & Investment Bank Payments Technology team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
 Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area

Proficient knowledge of the product development life cycle

Experience in product life cycle activities including discovery and requirements definition

Developing knowledge of data analytics and data literacy

Hands-on experience in product management

Proven ability to drive change

Must have strong organizational skills to plan, organize and schedule resources.

Experience with technical concepts and working with technical staff as needed.

Strong communication and presentation skills for communication of complex business topics

Provide functional expertise in identifying, evaluating list of required network changes in partnership with Payment Network Office

 Preferred qualifications, capabilities, and skills 

Payments and merchant acquiring expertise preferred - including knowledge of servicing, acquiring, processing, or issuing domains. 

Strong analytical skills and the ability to interpret complex data sets, drawing actionable insights. basic SQL queries and Excel skills is desirable.