**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Loud Noises (Equipment/Machinery) **Job Description** **How will you make an impact** As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. **1. Application Support** Provide technical consultation and application support to customers. Conduct product demonstrations, evaluations, user training, and workshops. Troubleshoot product performance and application-related issues. Collect and manage the external quality control data from end-users. **2. Internal and External Training** Develop and deliver training sessions for internal teams (sales and customer service) and external partners. Gather customer feedback and application insights to support product improvement. Prepare and maintain product documentation (e.g., SOPs, technical manuals). **3. Customer Engagement** Foster positive relationships with both existing and new customers. Demonstrate excellent communication skills and high emotional intelligence (EQ). **4. Cross-functional Teamwork** Collaborate closely with sales, regular affairs and service teams. Participate in regular meetings with the service team to share experiences and solve complex issues. 5. Travel Requirements Willingness and ability to travel as needed. **Qualifications** 1. Bachelor’s degree or higher in Laboratory Medicine, Life Sciences, or a related field. 2. 1–3 years of relevant working experience. 3. Familiarity with IVD products, Phadia laboratory systems, CAP checklists, and CLSI guidelines is preferred. 4. Proficient in writing professional emails in English is preferred. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.